Senior Performance Improvement Manager - Facilities / Property

MostonRECRUIT; West Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading service organization in the West Midlands is seeking a Senior Performance Improvement Manager to lead performance improvement initiatives and enhance KPI performance. In this high-impact role, you will leverage data analysis to inform decision-making and drive change across the organization. The ideal candidate will have a degree and proven experience in performance improvement or operational excellence, along with strong analytical skills. The position requires flexibility for travel across the Midlands and offers a mix of home and office working.

Qualifications

• Proven experience in performance improvement, operational excellence, or similar.
• Ability to research, identify, and implement improvement opportunities independently.

Responsibilities

• Lead end-to-end performance improvement initiatives from insight to delivery.
• Analyse KPIs, customer feedback, and operational data to identify and prioritise opportunities.
• Develop business cases and implement scalable, sustainable solutions.

Skills

Analytical capability

Performance improvement

Stakeholder engagement

Data analysis

Innovative mindset

Education

Degree-level education (or equivalent)

Tools

Microsoft Excel

Job description

Senior Performance Improvement Manager – Facilities Management - Housing

We’re looking for a forward-thinking Senior Performance Improvement Manager to help transform how we deliver services and raise performance across our organisation.

The Role

This is a high-impact, autonomous role focused on driving meaningful change. You’ll lead data-driven improvement initiatives that enhance KPI performance and deliver measurable outcomes. Working closely with the Continuous Improvement Lead and operational teams, you’ll identify opportunities, challenge existing ways of working, and introduce innovative solutions—including new technologies—to give us a competitive edge and maintain a strong reputation with stakeholders.

What You’ll Do

• Lead end-to-end performance improvement initiatives from insight to delivery
• Analyse KPIs, customer feedback, and operational data to identify and prioritise opportunities
• Research and recommend new technologies and innovative approaches to service delivery
• Develop business cases and implement scalable, sustainable solutions
• Facilitate problem-solving sessions and embed a culture of continuous improvement
• Track impact, measure ROI, and report on performance improvements

What You’ll Bring

• Degree-level education (or equivalent) with strong analytical capability
• Proven experience in performance improvement, operational excellence, or similar
• Advanced Microsoft skills and high confidence with data analysis and “number crunching”
• Ability to research, identify, and implement improvement opportunities independently
• Strong stakeholder engagement and influencing skills
• A dynamic, enthusiastic, and proactive mindset—attitude is key

Additional Info

• Frequent travel across the midlands/south with flexible/home working