Contract Performance Manager

Andersen James Group; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading real estate services firm is seeking a Business Improvement Manager to drive transformation across facilities management services. This role involves optimizing service delivery, ensuring compliance with standards, and managing budgets. Ideal candidates should have over 5 years of FM experience, strong leadership abilities, and proficiency in FM systems. This opportunity offers a chance to influence strategy and build strong stakeholder relationships.

Qualifications

• 5+ years of facilities management experience.
• Proven success in multi-site performance management.
• Strong leadership and stakeholder engagement skills.
• Proficiency in FM systems (CAFM/IWMS) and Microsoft Office.
• Proactive, resilient mindset with a passion for excellence.

Responsibilities

• Lead and optimise FM service delivery across a national portfolio.
• Ensure compliance with health & safety and environmental standards.
• Manage budgets and supplier relationships.
• Develop and implement SOPs and performance frameworks.
• Champion innovation and continuous improvement.
• Build strong stakeholder relationships and drive customer satisfaction.
• Support business growth through scalable systems and service models.

Skills

FM systems proficiency (e.g., CAFM/IWMS)

Leadership skills

Stakeholder engagement

Commercial awareness

Continuous improvement mindset

Tools

Microsoft Office

Job description

Overview

This leading real estate and property services group is seeking a Business Improvement Manager to drive excellence across a diverse national portfolio. This is a rare opportunity to shape the future of FM delivery in a dynamic, fast-growing organisation known for its entrepreneurial approach. You’ll lead the transformation of facilities services - bringing FM services in-house - across commercial offices, shopping centres, business parks, and public realm spaces. This role offers the chance to influence strategy, lead high-performing teams, and implement cutting-edge solutions that redefine service standards.

Base pay range

This range is provided by Andersen James Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Lead and optimise FM service delivery across a national portfolio.
• Ensure compliance with health & safety and environmental standards.
• Manage budgets, contracts, and supplier relationships.
• Develop and implement SOPs and performance frameworks.
• Champion innovation and continuous improvement.
• Build strong stakeholder relationships and drive customer satisfaction.
• Support business growth through scalable systems and service models.

What you’ll bring

• 5+ years’ FM experience (TFM and Soft FM).
• Proven success in multi-site performance management and service improvement.
• Strong leadership, commercial awareness, and stakeholder engagement skills.
• Proficiency in FM systems (e.g., CAFM/IWMS) and Microsoft Office.
• A proactive, resilient mindset with a passion for excellence.

Why apply?

• This is a chance to shape the future of FM in a company that values ownership, innovation, and action.
• You’ll be empowered to make decisions, challenge convention, and deliver real impact.

If this sounds like it could be of interest please get in touch directly or click Apply!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Facilities Services