Performance and Data Manager

Manchester Arndale; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Professional Growth

Flexible Pay Options

Job summary

OCS UK & Ireland is seeking a Performance and Data Manager to drive operational performance on a large FM contract. You will own contract data in CAFM, generate client reports, and partner with operations to drive improvements.

The role requires strong data analytics, Excel and Power BI skills, plus the ability to manage multiple stakeholders in a client-facing environment.

Qualifications

• Experience as a Performance and Data Manager in FM/construction.
• Proficient in Power BI, Power Pivot, Office Scripts and Power Query.
• Strong Excel skills: pivots, trackers, tables, functions and calculations.
• Excellent data analytics and large data-set handling; reporting to stakeholders.

Responsibilities

• Own operational data for the contract in the CAFM system.
• Produce accurate performance reports for clients and colleagues.
• Business partner with operational teams to drive improvement.
• Report client KPIs and mitigate failures where appropriate.
• Bridge between operations, service desk and client.
• Analyze data, provide commentary, present performance to stakeholders.
• Ensure timely provision of client reports.
• Assess risks and opportunities affecting performance.

Skills

Power BI

Power Pivot

Power Query

Office Scripts

Excel advanced

Data analytics

Report generation

Stakeholder comms

Education

Higher Education qualification

Tools

CAFM Concept

Job description

About The Role:

Working Hours: Monday to Friday (37.5 hours) OCS is seeking an experienced Performance and Data Manager to work on a high-profile public-sector contract. You will be responsible for driving continuous improvement of operational performance and accurate reporting.

This role will play a pivotal part in the day-to-day running and overall success of a large FM contract.

Main Duties and Responsibilities:

• Ownership of operational data for the contract, held in the CAFM system (Concept).
• Accurate performance reporting, producing reports for clients and colleagues.
• Business partnering with operational teams to drive continuous performance improvement.
• Client KPI reporting, including mitigation of failures where appropriate.
• Acting as the bridge between operations, the service desk and the client.
• Analyse data, provide commentary and present performance to key stakeholders, suggesting actions for improvement.
• Ensure the timely provision of client reports.
• Assess, record and advise managers on risks and opportunities that may influence performance.

The successful candidate will be able to manage a complex workload and multiple stakeholder relationships (this is a client facing role).

The tasks outlined above highlight key responsibilities but are not exhaustive. The scope of this role is varied and will involve providing support to the OCS operations team.

Experience:

• Previous experience as a Performance and Data Manager within facilities management/construction
• Power BI, Power Pivot, Office Scripts and Power Query
• Strong Microsoft Excel competency - pivots, trackers, tables, functions, calculations.
• Excellent skill level in data analytics and manipulating large data sets.
• Skilled in report generation to be shared both internally and externally.
• Proven experience of being capable of communicating with a multitude of stakeholders internally and external (both verbally and written)

Qualifications

• A relevant Higher Education qualification is desirable

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.