Performance Optimisation Manager - 12 Month FTC

IMSERV EUROPE LIMITED; High Wycombe; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

28 days holiday

Buy & sell annual leave

Up to 10% bonus

Enhanced pension scheme

Life assurance (up to 6x salary)

Simply Health plan

Car salary sacrifice scheme

Job summary

IMSERV EUROPE LIMITED is seeking a Performance Optimisation Manager to define and deliver the operational performance strategy across Field Operations. You will drive improvements in productivity, customer experience, and efficiency while partnering with leaders to convert objectives into measurable results.

By leveraging data-driven decision making, you will identify opportunities to enhance performance and remove barriers to deliver tangible business value.

Qualifications

• Significant experience in operational performance management or transformation.
• Proven ability to develop and implement performance strategies with measurable outcomes.
• Strong analytical capability translating data into strategic insights.
• Proven ability to lead complex cross-functional improvement programmes.
• Excellent stakeholder management and communication with senior leadership.
• Experience developing performance frameworks, KPIs and governance.
• Strong commercial awareness around performance drivers.
• Experience applying Lean, Six Sigma or similar methods.

Responsibilities

• Develop and lead the implementation of the operational performance strategy across Field Operations.
• Translate strategic goals into measurable performance frameworks, targets, and improvement programmes.
• Identify opportunities to enhance productivity, service delivery and commercial outcomes.
• Champion a culture of performance ownership, accountability and continuous improvement.
• Lead development of performance reporting, dashboards and MI.
• Translate data into actionable insights and strategic recommendations.
• Identify root causes of underperformance through data analysis.
• Maintain data governance for accuracy and reliability of information.
• Lead cross-organisational continuous improvement initiatives using Lean/Six Sigma.
• Identify ways to simplify processes, reduce waste and improve end-to-end service performance.
• Quantify, monitor and report benefits from improvement initiatives.
• Lead workforce productivity analysis to support planning decisions.

Skills

Operational performance management

Strategic insight

Data translation to insights

Cross-functional leadership

Stakeholder management

Performance frameworks & KPIs

Commercial awareness

Continuous improvement (Lean/Six Sigma

Job description

About the Company

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

About the Role

The Performance Optimisation Manager is responsible for defining and delivering the operational performance strategy across Field Operations, driving sustainable improvements in productivity, customer experience, operational efficiency, workforce utilisation, and commercial outcomes.

Working in partnership with operational leaders, the role provides strategic insight, robust performance governance, and continuous improvement leadership to ensure business objectives are translated into measurable results. Through data-driven decision making, process optimisation, and organisational influence, the Performance Optimisation Manager will identify opportunities to enhance performance, remove operational barriers, and deliver tangible business value.

The role acts as a catalyst for operational excellence, ensuring that performance frameworks, reporting, and improvement initiatives support the achievement of both short-term operational targets and long-term strategic objectives.

Responsibilities

• Develop and lead the implementation of the operational performance and optimisation strategy across Field Operations, ensuring alignment with corporate objectives and customer expectations.
• Translate strategic goals into measurable performance frameworks, targets, and improvement programmes that drive operational excellence.
• Identify and prioritise opportunities to enhance productivity, service delivery, operational effectiveness, workforce performance, and commercial outcomes.
• Champion a culture of performance ownership, accountability, and continuous improvement across the organisation.
• Lead the development and continuous enhancement of operational performance reporting, dashboards, and management information.
• Translate complex operational data into actionable insight, providing strategic recommendations that support business decision‑making.
• Identify root causes of underperformance through detailed data analysis and performance diagnostics.
• Maintain strong data governance practices to ensure the integrity, consistency, and reliability of performance information.
• Lead business-wide continuous improvement initiatives, applying Lean, Six Sigma, operational excellence, and process optimisation methodologies as appropriate.
• Identify opportunities to simplify processes, eliminate waste, reduce failure demand, and improve end‑to‑end service performance.
• Quantify, monitor, and report the benefits delivered through improvement initiatives, ensuring measurable value is realised.
• Lead the analysis of workforce productivity, utilisation, capacity, and capability to support strategic workforce planning decisions.

What you'll need

Essential

• Significant experience in operational performance management, business improvement, operational excellence, or transformation environments.
• Demonstrable experience developing and implementing performance strategies that deliver measurable business outcomes.
• Strong analytical capability, with experience translating data into strategic insights and actionable recommendations.
• Proven ability to lead complex cross‑functional improvement programmes.
• Excellent stakeholder management, influencing, and communication skills, including engagement with senior leadership teams.
• Experience developing performance frameworks, KPIs, dashboards, and governance arrangements.
• Strong commercial awareness and understanding of operational performance drivers.
• Experience applying continuous improvement methodologies such as Lean, Six Sigma, or equivalent.

Desirable

• Experience within utilities, field services, engineering, or operational service environments.
• Formal Lean Six Sigma qualification or equivalent continuous improvement certification.
• Experience leading large‑scale operational transformation or optimisation initiatives.
• Knowledge of workforce planning, resource optimisation, and field service management practices.

All points marked with (*) are desirable and are not essential to the position

Benefits

• 28 days' holiday plus Bank Holidays
• Buy & sell annual leave scheme
• Up to a 10% bonus
• Enhanced salary sacrifice pension
• Life assurance (up to 6x salary*)
• Simply Health plan (with upgrade options)
• Car salary sacrifice scheme*

(*Length of service and T&Cs apply)

Equal Opportunity Statement

At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.

If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.

(Please note that we reserve the right to close this position before the expiry date.)

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