Senior Pensions Administrator

LegalAndGeneral; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A financial services company based in Brighton and Hove, England is seeking a Senior Pensions Administrator to enhance customer outcomes and support members with Defined Benefit pension schemes. Key responsibilities include claims services, technical expertise, and compliance. The ideal candidate must possess a pension qualification, strong communication skills, and the ability to manage multiple priorities. This full-time position offers competitive benefits including a bonus plan, generous pension contributions, and a collaborative work environment.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

Competitive family leave

Electric car scheme

Discounts for products and services

Flexible working options

Qualifications

• Strong understanding of Defined Benefit pension schemes and legislation.
• Ability to perform manual calculations and interpret scheme provisions.
• Experience managing priorities and working to tight timescales.

Responsibilities

• Provide claims services to scheme members and intermediaries.
• Authorise quotations and claims using Defined Benefit scheme knowledge.
• Maintain scheme records and investigate anomalies.

Skills

Analytical skills

Customer service

Communication

Technical expertise

Education

Pension qualification (CII/PMI)

Job description

Senior Pensions Administrator LegalAndGeneral•Brighton and Hove, England, UK

Are you passionate about delivering excellent customer outcomes and have a strong understanding of Defined Benefit pension schemes? We’re looking for a Senior Pension Administrator to join our team and play a key role in supporting our members, intermediaries, and trustees with empathy, accuracy and professionalism.

This is a great opportunity to work in a collaborative environment where your technical expertise and customer focus will make a real difference.

What you’ll be doing

• Providing efficient claims services to scheme members, intermediaries and trustees
• Applying Defined Benefit scheme knowledge to check and authorise quotations and claims
• Responding to enquiries and complaints with empathy and professionalism
• Delivering on-the-job training and sharing technical advice with team members
• Acting as a technical expert and staying up to date with pensions legislation
• Maintaining scheme records and investigating anomalies
• Following standard operating procedures and ensuring full audit trails
• Communicating key updates to internal teams and third parties

Qualifications

• Pension qualification such as CII or PMI or equivalent experience
• Strong understanding of Defined Benefit pension schemes and related legislation
• Ability to carry out manual calculations and interpret scheme provisions
• Excellent communication and customer service skills
• Experience managing priorities and working to tight timescales
• Commitment to compliance accuracy and customer outcomes
• Willingness to take ownership and contribute to team performance
• A collaborative mindset and ability to support others development

Benefits

• The opportunity to participate in our annual performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays; 26 days after 2 years service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax‑efficient salary sacrifice (permanent employees only)
• Many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G we believe it’s possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options, including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Remote Work

No

Employment Type

Full‑time