Senior Patient Experience & Administration Lead

The Hillingdon Hospitals NHS Foundation Trust; Uxbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking a Senior Patient Administrator to deliver high-quality administrative support focusing on patient needs across the Urology team.

You will coordinate appointments, manage clinical correspondence, monitor pathways and targets, and act as a key contact for patients, carers and clinicians, ensuring accurate records and smooth clinic operations.

Responsibilities

• Provide high-quality administrative support to the Urology team.
• Coordinate appointments, investigations, results and patient pathways.
• Monitor cancer and RTT targets, escalating delays or capacity concerns.
• Act as a key contact for patients, carers, clinicians, GPs and other services.
• Maintain accurate patient records and clinical correspondence.
• Support efficient clinic operations and assist with training and service improvement.

Job description

The Hillingdon Hospitals NHS Foundation Trust is seeking a Senior Patient Administrator to deliver high-quality administrative support focusing on patient needs across the Urology team.

You will coordinate appointments, manage clinical correspondence, monitor pathways and targets, and act as a key contact for patients, carers and clinicians, ensuring accurate records and smooth clinic operations.