Senior Administrator & Navigator - Urology

The Hillingdon Hospital NHS Foundation Trust; Uxbridge; On-site; GBP 33,000 - 36,000; Full time

Job summary

The Hillingdon Hospital NHS Foundation Trust is seeking a Senior Administrator & Navigator - Urology to provide administrative support to the Urology team, coordinate appointments, investigations and patient pathways, and help manage cancer waiting times.

You will liaise with patients, clinicians and other services, maintain accurate records, and contribute to efficient clinic operations while delivering high-quality, compassionate patient care.

Qualifications

• GCSEs including English and Maths or equivalent.
• NVQ Level 3 in administration or equivalent.
• ECDL or equivalent qualifications or experience.
• Knowledge of cancer pathways/cancer waiting times.
• Medical terminology.
• Knowledge of specific timed / STT cancer pathways.

Responsibilities

• Provide high-quality administrative support to the Urology team, coordinating appointments, investigations and patient pathways.
• Monitor cancer waiting times and RTT targets, escalating delays or capacity concerns.
• Act as a key contact for patients, carers, clinicians, GPs, and other services.
• Maintain accurate patient records and clinical correspondence.
• Support efficient clinic operations and assist with training and service improvement.

Skills

Medical terminology

Cancer pathways knowledge

Knowledge of cancer waiting times

Education

NVQ Level 3 in administration

ECDL or equivalent qualifications

Job description

The Hillingdon Hospital NHS Foundation Trust

Senior Administrator & Navigator - Urology

The closing date is 23 November 2026

*Please note - Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.*

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust as a Senior Patient Administrator.

We are currently in the process of redeveloping the hospital to provide a new state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future.

We have over 3,500 members of staff that are proud to care for nearly half a million people across the Borough of Hillingdon, with a vision to be an outstanding provider of healthcare - our mission is to provide high quality, safe and compassionate care, improving the health and wellbeing of the people we serve.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Senior Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Main duties of the job

Provide high-quality administrative support to the Urology team. Coordinate appointments, investigations, results, and patient pathways. Monitor cancer and RTT targets, escalating delays or capacity concerns. Act as a key contact for patients, carers, clinicians, GPs, and other services. Maintain accurate patient records and clinical correspondence. Support efficient clinic operations and assist with training and service improvement. Please refer to JD for further details.

About us

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Person Specification

Person Spec

• Minimum of 5 GCSE'S, including English and Maths, or equivalent experience
• NVQ level 3 in administration or equivalent
• ECDL or equivalent qualifications or experience
• Knowledge of cancer pathways/cancer waiting times
• Medical terminology
• Knowledge of specific timed / STT cancer pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Hillingdon Hospital NHS Foundation Trust

£33,262 to £36,027 a yearPer Annum inc HCAA