Senior Urology Admin & Patient Care Navigator

The Hillingdon Hospital NHS Foundation Trust; Uxbridge; On-site; GBP 33,000 - 36,000; Full time

Job summary

The Hillingdon Hospital NHS Foundation Trust is seeking a Senior Administrator & Navigator - Urology to provide administrative support to the Urology team, coordinate appointments, investigations and patient pathways, and help manage cancer waiting times.

You will liaise with patients, clinicians and other services, maintain accurate records, and contribute to efficient clinic operations while delivering high-quality, compassionate patient care.

Qualifications

• GCSEs including English and Maths or equivalent.
• NVQ Level 3 in administration or equivalent.
• ECDL or equivalent qualifications or experience.
• Knowledge of cancer pathways/cancer waiting times.
• Medical terminology.
• Knowledge of specific timed / STT cancer pathways.

Responsibilities

• Provide high-quality administrative support to the Urology team, coordinating appointments, investigations and patient pathways.
• Monitor cancer waiting times and RTT targets, escalating delays or capacity concerns.
• Act as a key contact for patients, carers, clinicians, GPs, and other services.
• Maintain accurate patient records and clinical correspondence.
• Support efficient clinic operations and assist with training and service improvement.

Skills

Medical terminology

Cancer pathways knowledge

Knowledge of cancer waiting times

Education

NVQ Level 3 in administration

ECDL or equivalent qualifications

Job description

The Hillingdon Hospital NHS Foundation Trust is seeking a Senior Administrator & Navigator - Urology to provide administrative support to the Urology team, coordinate appointments, investigations and patient pathways, and help manage cancer waiting times.

You will liaise with patients, clinicians and other services, maintain accurate records, and contribute to efficient clinic operations while delivering high-quality, compassionate patient care.