Senior Administrator & Navigator - Urology

The Hillingdon Hospitals NHS Foundation Trust; Uxbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking a Senior Patient Administrator to deliver high-quality administrative support focusing on patient needs across the Urology team.

You will coordinate appointments, manage clinical correspondence, monitor pathways and targets, and act as a key contact for patients, carers and clinicians, ensuring accurate records and smooth clinic operations.

Responsibilities

• Provide high-quality administrative support to the Urology team.
• Coordinate appointments, investigations, results and patient pathways.
• Monitor cancer and RTT targets, escalating delays or capacity concerns.
• Act as a key contact for patients, carers, clinicians, GPs and other services.
• Maintain accurate patient records and clinical correspondence.
• Support efficient clinic operations and assist with training and service improvement.

Job description

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust as a Senior Patient Administrator.

• Please note - Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.*

• Please note - Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.*

We are currently in the process of redeveloping the hospital to provide a new state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future.

We have over 3,500 members of staff that are proud to care for nearly half a million people across the Borough of Hillingdon, with a vision to be an outstanding provider of healthcare - our mission is to provide high quality, safe and compassionate care, improving the health and wellbeing of the people we serve.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Senior Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Provide high-quality administrative support to the Urology team.

Coordinate appointments, investigations, results, and patient pathways.

Monitor cancer and RTT targets, escalating delays or capacity concerns.

Act as a key contact for patients, carers, clinicians, GPs, and other services.

Maintain accurate patient records and clinical correspondence.

Support efficient clinic operations and assist with training and service improvement.

Please refer to JD for further details.

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

For further details / informal visits contact: Name: Anisha Bhargaca Job title: Senior Service Manager Email address: [e-mail] Telephone number: 01895 279 303