Senior Patient Booking Coordinator

Birmingham Women's and Children's Hospital and Charity; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Women's and Children's NHS Foundation Trust is seeking staff for the Appointment Booking Centre across our Birmingham Children’s and Birmingham Women’s Hospital sites. Roles are varied, flexible, and offered in a busy, supportive environment with a patient-centred focus.

The post involves administering bookings, data input, arranging transport and interpreters, and delivering a friendly, professional service within the patient pathway.

Qualifications

• Experience in administration and call centre services.
• Ability to input data accurately and work in a busy environment.
• Excellent organisation and communication skills; capable under pressure.
• Compassionate and patient-centred approach.

Responsibilities

• Provide comprehensive administration services to support Appointment Booking Centre.
• Deliver an effective call centre and booking centre service for patients and carers.
• Perform data input, booking outpatient appointments, transport and interpreters.
• Work to high professional standards while delivering a patient-centred service.

Skills

Administrative skills

Call centre experience

Data entry

Patient communication

Organisation

Attention to detail

Tools

Electronic call handling systems

Job description

Birmingham Women's and Children's NHS Foundation Trust is seeking staff for the Appointment Booking Centre across our Birmingham Children’s and Birmingham Women’s Hospital sites. Roles are varied, flexible, and offered in a busy, supportive environment with a patient-centred focus.

The post involves administering bookings, data input, arranging transport and interpreters, and delivering a friendly, professional service within the patient pathway.