Senior Patient Appointment Coordinator

Birmingham Women's and Children's NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 27,000; Part time

Job summary

Birmingham Women’s and Children’s NHS Foundation Trust is seeking an enthusiastic Appointment Booking Office member to join our teams across Birmingham Children’s and Birmingham Women’s Hospital sites. This role offers flexible development opportunities in a busy, patient-centred environment.

You will provide administration services, handle call centre duties, book outpatient appointments, transport, interpreters, and participate in service improvements within a multidisciplinary team.

Qualifications

• NVQ level 2 or equivalent knowledge and experience.
• Educated to GCSE or equivalent level - English & Maths.
• Demonstrated ability to use MS Office packages.
• Knowledge of hospital departments / NHS administrative processes.
• Knowledge of patient administration IT systems.

Responsibilities

• Provide comprehensive administration services for the Appointment Booking Centre.
• Deliver an effective call centre and booking service for patients and carers.
• Input data accurately and schedule outpatient appointments, transport and interpreters.
• Maintain a high standard of patient-centred service and work under pressure.

Skills

MS Office

Communication

Patient access IT

Hospital admin processes

Education

NVQ level 2 or equivalent

GCSE English & Maths

Tools

Electronic call handling systems

NHS patient administration software

Job description

Birmingham Women’s and Children’s NHS Foundation Trust is seeking an enthusiastic Appointment Booking Office member to join our teams across Birmingham Children’s and Birmingham Women’s Hospital sites. This role offers flexible development opportunities in a busy, patient-centred environment.

You will provide administration services, handle call centre duties, book outpatient appointments, transport, interpreters, and participate in service improvements within a multidisciplinary team.