Senior Pediatric Booking & Records Coordinator

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking an administrative lead for Community Paediatrics. You will manage clinics and waiting lists, prepare and track patient records, and handle appointment bookings on RiO and Choose & Book.

You will contact families who miss appointments and ensure accurate data entry across RiO and related systems. Recent experience in medical administration and proficiency with MS Office are essential.

Qualifications

• Five GCSE passes including English or relevant administrative experience.
• RiO experience is required.
• Previous admin experience is desirable.
• Experience of working with the general public.

Responsibilities

• Responsible for the management of clinics and waiting lists within Community Paediatrics including Inclusion Services.
• Prepare and track clinical records for patients booked within the CBS; file referral letters per policies.
• Manage bookings on RiO and the Choose & Book system.
• Call parents/carers of children who miss appointments to rebook within targets.
• Carry out clinic changes on RiO per SOP and maintain records in RiO and Care Plus.
• Provide general non-clinical information while maintaining patient confidentiality.

Skills

MS Word

MS Excel

MS Access

Education

GCSEs (5 including English)

Tools

RiO system

Choose & Book

Job description

Birmingham Community Healthcare NHS Foundation Trust is seeking an administrative lead for Community Paediatrics. You will manage clinics and waiting lists, prepare and track patient records, and handle appointment bookings on RiO and Choose & Book.

You will contact families who miss appointments and ensure accurate data entry across RiO and related systems. Recent experience in medical administration and proficiency with MS Office are essential.