Patient Admin Services Senior Booking Clerk

Birmingham Women's and Children's Hospital and Charity; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Women's and Children's NHS Foundation Trust is seeking staff for the Appointment Booking Centre across our Birmingham Children’s and Birmingham Women’s Hospital sites. Roles are varied, flexible, and offered in a busy, supportive environment with a patient-centred focus.

The post involves administering bookings, data input, arranging transport and interpreters, and delivering a friendly, professional service within the patient pathway.

Qualifications

• Experience in administration and call centre services.
• Ability to input data accurately and work in a busy environment.
• Excellent organisation and communication skills; capable under pressure.
• Compassionate and patient-centred approach.

Responsibilities

• Provide comprehensive administration services to support Appointment Booking Centre.
• Deliver an effective call centre and booking centre service for patients and carers.
• Perform data input, booking outpatient appointments, transport and interpreters.
• Work to high professional standards while delivering a patient-centred service.

Skills

Administrative skills

Call centre experience

Data entry

Patient communication

Organisation

Attention to detail

Tools

Electronic call handling systems

Job description

There is an exciting opportunity to join our Appointment Booking Office teams based on both the Birmingham Children’s and Birmingham Women’s Hospital sites in varied and flexible roles.

These are exciting development opportunities for individuals who are keen to learn new skills and be challenged in a supportive, busy, and complex environment.

You will enjoy working within a multi-disciplinary team with a patient-centred approach. You will have an enthusiastic and conscientious approach with a high attention to detail, complemented by excellent organisational and communication skills and the ability to work under pressure.

You will have the ability to show compassion and sensitivity in the conversations you have and handle enquiries professionally and with care.

Informal enquiries are welcome and encouraged; please contact Mrs Sharon Harvey on email: [e-mail] or Ext 9375

• To provide comprehensive administration services to support all functions of the Appointment Booking Centre
• To deliver an effective call centre and booking centre service supporting patients and patient carers through the patient pathway for a range of clinical services
• The post holder will be required to undertake a range of tasks working in a busy, fast-paced environment. Tasks include accurate data input, booking outpatient appointments, booking transport and interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and Booking processes and involvement in service improvement projects on an ad hoc basis.
• The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world‑leading neo‑natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family‑centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

For further details / informal visits contact: Name: Sharon Harvey Job title: Appointment Booking Centre Manager Email address: [e-mail] Telephone number: 0121333 9735