Senior Patient Administration & Operations Lead

NHS Jobs; Isleworth; On-site; GBP 26,000 - 38,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an experienced Administrator to support the Team Leader in managing patient administration staff, supervising day-to-day operations and ensuring training targets are achieved. The role involves overseeing reception, maintaining Cerner-based records, and coordinating theatre lists for optimal patient flow.

You will develop staff, handle enquiries professionally and help drive improvements in service delivery and patient experience

Qualifications

• Experience in managing clinical and non-clinical teams in a hospital setting.
• Ability to supervise workload, conduct appraisals and ensure training targets are met.
• Proactive in improving patient pathways and service delivery.

Responsibilities

• Assist Team Leader with staff management and workload prioritisation.
• Supervise reception services and ensure appropriate staffing cover.
• Maintain patient data and ensure confidentiality using Cerner system.
• Prepare and present data for department performance and theatre lists.
• Induct and develop new staff; liaise with ward managers and clinicians.

Skills

Staff management

Customer service

Communication

Problem solving

Prioritisation

Education

Tools

Cerner

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an experienced Administrator to support the Team Leader in managing patient administration staff, supervising day-to-day operations and ensuring training targets are achieved. The role involves overseeing reception, maintaining Cerner-based records, and coordinating theatre lists for optimal patient flow.

You will develop staff, handle enquiries professionally and help drive improvements in service delivery and patient experience