Senior Partnerships Manager - Banking & Fintech Growth

TwentyCi Ltd; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Stock option plan

Macbook + home office budget

Health/wellbeing membership

Flexible holiday policy

Flexible working hours

Professional development budget

Job summary

LoyalBe is seeking an Account Manager to own and grow our largest banking and financial institution partnerships. This role is ideal for someone who thrives on building trusted senior relationships, running live partnerships day to day, and constantly finding ways to improve performance.

You will be the main point of contact for a portfolio of major partner programs, keeping clients happy and engaged and increasing live brand offers across programs.

Qualifications

• Experience in account management, customer success, or partner management within loyalty, CLO, affiliate, fintech, or payments.
• Proven track record growing existing accounts, not just maintaining them.
• Comfortable with senior relationships and acting as the trusted day-to-day contact for large, high-value clients.
• Commercial mindset with ability to read performance data and act on it.
• Highly organised with ability to run multiple programs and priorities.
• Strong communicator, able to handle strategic and operational discussions.
• Proactive in spotting gaps in programs before the client does.
• Collaborative, able to pull in product, operations, and brand teams to get things done.

Responsibilities

• Own day-to-day relationships with a portfolio of loyalty and financial-partner programs.
• Be the primary contact for accounts, conducting regular check-ins, business reviews, and performance reporting.
• Grow offers across programs by matching merchants to audiences with brand teams.
• Build offer roadmaps and calendars ensuring coverage across categories and key moments.
• Monitor performance metrics (redemptions, coverage, engagement, revenue) and translate data into action plans.
• Identify expansion and upsell opportunities and lead commercial conversations.
• Handle escalations and coordinate internally to keep partners informed.
• Support renewals and ongoing commercial discussions with brand teams.

Skills

Account management

Customer success

Partner management

Loyalty/fintech/payments

Data interpretation

Organised

Communication

Proactive

Collaboration

Job description

LoyalBe is seeking an Account Manager to own and grow our largest banking and financial institution partnerships. This role is ideal for someone who thrives on building trusted senior relationships, running live partnerships day to day, and constantly finding ways to improve performance.

You will be the main point of contact for a portfolio of major partner programs, keeping clients happy and engaged and increasing live brand offers across programs.