Eyewear Sales & Care Advisor

M&S Opticians; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

M&S Opticians in Milton Keynes is seeking a customer-focused Sales Advisor to promote optical and hearing services while delivering excellent service. You will help customers select eyewear, manage stock, and support store targets in a fast-paced retail environment.

No optical experience is required; training will be provided to learn our range of products and services, with a focus on delivering an exceptional customer experience.

Qualifications

• Strong background in retail, customer service, or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask and thrive in a fast-paced setting.
• Commercial awareness and ability to maximise sales opportunities.
• Previous optical or healthcare experience preferred but not required.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail experience

Customer service

Excellent communication

Interpersonal skills

Commercial awareness

Job description

M&S Opticians in Milton Keynes is seeking a customer-focused Sales Advisor to promote optical and hearing services while delivering excellent service. You will help customers select eyewear, manage stock, and support store targets in a fast-paced retail environment.

No optical experience is required; training will be provided to learn our range of products and services, with a focus on delivering an exceptional customer experience.