Senior Operations Manager (Social Housing)

ZipRecruiter; Swindon; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading affordable housing organization is seeking a Senior Operations Property Manager to manage a diverse surveying team and oversee their housing portfolio. This home-based role requires strong leadership and budget management skills, along with experience in delivering planned investment and repairs programs. The successful candidate will ensure quality service delivery while maintaining strategic relationships with key partners.

Qualifications

• Educated to HND level or equivalent, with a professional qualification in construction, housing, or property.
• Experience at a senior level delivering planned investment and major works.
• Proven leadership of multi-disciplinary teams.

Responsibilities

• Manage and lead a team of surveying staff overseeing affordable housing portfolio.
• Deliver regional repairs, voids, planned investment, and major works programs.
• Oversee contractor performance and manage complex contractor relations.

Skills

Leadership

Budget Management

Data Evaluation

Collaboration

IT Proficiency

Education

HND level or equivalent in construction, housing, or property

Tools

Excel

PowerPoint

Job description

Job Description

Our client, an affordable housing organization, requires a Senior Operations Property Manager to join their expanding property services team. The role involves managing and leading a team of surveying staff to oversee their affordable housing portfolio.

The successful candidate will be responsible for delivering regional repairs, voids, planned investment, and major works programs. These programs must meet targets and standards for revenue, cost, quality, and time, aligned with the association's repairs and investment strategy.

This role includes overseeing contractor performance, managing complex contractor relations to increase overall deliverables and value for money. It is a home-based position with occasional meetings at contractor sites and the office.

You will manage a multi-disciplinary and diverse surveying team across a wide geographical area, overseeing allocated budgets. Key duties include:

1. Developing and maintaining long-term strategic relationships with key partners to deliver a customer-focused program of planned investment, major repairs, responsive, and void repairs.
2. Leading the appointment and management of sustainable partnerships, ensuring contractors, including specialists, are resilient, profitable, and deliver quality services.
3. Developing and implementing processes and procedures based on data evaluation.
4. Collaborating with other senior department members at regional and organizational levels.
5. Managing the surveying team effectively.

Qualifications and Experience:

• Educated to HND level or equivalent, with a professional qualification in construction, housing, or property.
• Experience at a senior level delivering planned investment, major works, and responsive repairs programs.
• Proven leadership of multi-disciplinary teams across wide geographical areas.
• Experience managing large service budgets.
• Knowledge of building law, regulations, contracts, contract law, health and safety legislation, and best practices.
• Experience reporting to executive management and board levels.
• Ability to work collaboratively within a development management team.
• Proficient in IT, especially Excel and PowerPoint.
• A full clean UK driving license is required, as travel to various sites will be necessary.

If interested or for more information, please contact us.TristoneNash. We are working as an employment agency on behalf of our client.