Senior Operations Manager, AI & Tech SME

MFK Recruitment; Brentford; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

MFK Recruitment is partnering with a rapidly growing AI/tech SME in Brentford to appoint an Operations Manager who will work closely with the CEO and senior leadership. The role is broad, hands-on, and focused on improving operational structure, processes and delivery across people, policy and procurement.

You will lead day-to-day operations, drive process improvements, manage recruitment activities and ensure regulatory compliance, while supporting the business as it scales.

Qualifications

• Proven experience as an Operations Manager within an SME.
• Strong experience across multiple operational areas in a growing business.
• Good at developing and implementing policies, processes and operational controls.
• Ability to manage recruitment support, HR administration and supplier relations.
• Excellent communication and interpersonal skills; proactive and hands-on.

Responsibilities

• Work with CEO and senior team to ensure smooth day-to-day operations.
• Develop, implement and maintain policies, procedures and processes.
• Improve efficiency of existing processes and internal ways of working.
• Ensure activities are delivered on time and within budget.
• Support recruitment plans and hiring activity; assist with team development and reporting.
• Coordinate office facilities, suppliers and compliance; organise events and exhibitions.

Skills

Operations Manager

SME experience

Process improvement

Recruitment support

Communication skills

Tech interest

Security clearance

Job description

MFK Recruitment is partnering with a rapidly growing AI/tech SME in Brentford to appoint an Operations Manager who will work closely with the CEO and senior leadership. The role is broad, hands-on, and focused on improving operational structure, processes and delivery across people, policy and procurement.

You will lead day-to-day operations, drive process improvements, manage recruitment activities and ensure regulatory compliance, while supporting the business as it scales.