Head of Operations & Transformation (AI-Driven)

OMD; Greater London; In loco; GBP 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

OMD is seeking a senior operational leader based in London to head transformation, client operations and programme leadership across the EMEA region. You will oversee onboarding/offboarding programmes, drive efficiency through AI-enabled workflows, and partner with senior stakeholders to deliver better client outcomes while evolving the operating model.

The role demands navigating ambiguity, influencing senior leaders, and translating strategy into scalable processes for major programmes across

Mansioni

• Lead onboarding, offboarding and transformation programmes across markets.
• Drive operational improvements and scalable processes through AI and automation.
• Collaborate with senior stakeholders across Client Success, Product, Technology and Operations to turn strategic challenges into practical solutions.
• Shape and implement the future operating model for OMD EMEA HQ, influencing delivery for key clients.

Descrizione del lavoro

OMD is seeking a senior operational leader based in London to head transformation, client operations and programme leadership across the EMEA region. You will oversee onboarding/offboarding programmes, drive efficiency through AI-enabled workflows, and partner with senior stakeholders to deliver better client outcomes while evolving the operating model.

The role demands navigating ambiguity, influencing senior leaders, and translating strategy into scalable processes for major programmes across