Enterprise AI Operations Lead — Remote, UK

The Key Support Services; United Kingdom; À distance; GBP 36 000 - 60 000; Plein temps

Résumé du poste

The Key Group is accelerating its digital transformation by embedding enterprise AI into core operations. We are seeking an AI Operations Lead to act as the central operational hub for our AI platforms, gateway administration, workflow automation and MCP integrations.

This role balances operational agility with governance, bridging engineering, risk, and end-users to deliver safe, cost-effective value across the enterprise in a remote UK setting.

Qualifications

• Proven track record in technology operations, platform administration or service management.

Responsabilités

• Oversee AI gateway and platform operations, including model routing and access control.
• Build and maintain low-code automations integrating enterprise apps with AI services.
• Configure and deploy AI agents and MCP connections with security in mind.
• Enforce AI governance, conduct risk assessments and ensure data residency compliance.
• Track token consumption, API spend and budgets; implement quotas and alerts.
• Serve as the main contact for access requests, incidents and runbooks.
• Onboard and upskill teams on prompt structure and responsible AI practices.

Connaissances

Tech operations

Platform administration

Automation tools

REST APIs

RBAC

Incident management

Communication skills

Outils

LiteLLM

n8n

Make

Power Automate

Langfuse

Datadog

Description du poste

The Key Group is accelerating its digital transformation by embedding enterprise AI into core operations. We are seeking an AI Operations Lead to act as the central operational hub for our AI platforms, gateway administration, workflow automation and MCP integrations.

This role balances operational agility with governance, bridging engineering, risk, and end-users to deliver safe, cost-effective value across the enterprise in a remote UK setting.