Operations Director - Professional Services SME

Starbuck James Ltd; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Director to lead their growth in the data science sector. This role focuses on optimizing operational strategies and ensuring project delivery excellence. You will be at the forefront of implementing innovative systems and managing a dedicated team, all while collaborating closely with senior leadership. The company values a vibrant, fast-paced environment and offers a unique opportunity to make a significant impact in a thriving organization. If you have a strong background in operations management and a passion for driving efficiency, this is the perfect role for you.

Qualifications

• 8+ years of operations management experience in a professional services environment.
• Proven success in leading teams through growth and operational change.

Responsibilities

• Optimize operational strategies and processes to support company growth.
• Collaborate with the CEO to align operations with business strategy.
• Oversee project management functions and improve procedures.

Skills

Operations Management

Project Management

Process Improvement

Strategic Planning

Team Leadership

Profit and Loss Analysis

Education

Bachelor's Degree in Business

Bachelor's Degree in Operations Management

Tools

Operations Management Systems

Business Management Systems

Job description

Operations Director - Professional Services SME

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Base pay range

Direct message the job poster from Starbuck James Ltd

Our client is a medium-sized, highly successful data science company developing sophisticated and specialized mathematical solutions. Their artificial intelligence has led to global-first achievements across various industrial, commercial, and academic settings.

Following a period of steady, unprecedented growth, they are seeking an Operations Director to play a vital role in preparing the company for this expansion. The role focuses on promoting end-to-end excellence for internal and external customers, encompassing project delivery, quality management, and business efficiency. It is a hands-on role requiring active involvement in all projects, with experience in both strategic and practical aspects of operations.

This is an executive role reporting to the CEO, requiring a strong background in strategic and operational management and implementation. You will manage a small team and participate in senior leadership meetings.

Key responsibilities include:

• Optimizing operational strategies and processes to support growth
• Collaborating with the CEO and executive team to align operations with business strategy
• Developing and implementing efficient systems, policies, and procedures to maximize efficiency and profitability
• Overseeing the implementation of a new operations management system
• Managing project management functions and improving procedures
• Identifying industry trends, technologies, and opportunities for operational excellence
• Having at least 8 years of operations management experience within an SME professional services environment
• Balancing hands-on and strategic operational responsibilities
• Experience with business management systems, project management, and process improvement methodologies
• Proven success in leading teams through growth and operational change
• Profit and loss analysis skills at the project level
• Bachelor’s degree in business or operations management

The company is based in Southeast England. This role is primarily home-based with some travel to the head office. The salary reflects an executive SME role with good benefits. The company values a vibrant, fast-paced, and people-first environment.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management, Project Management, and Quality Assurance

Industries

• IT Services, IT Consulting, and Software Development