Senior Onsite AV/IT Engineer – London

Accenture PLC; Greater London; On-site; GBP 28,000 - 52,000; Full time

Benefits offered by this job

25 days vacation per year

Private medical insurance

Charity leave days

Job summary

Accenture PLC is seeking a Deskside Engineer for an all-onsite London role. You will handle AV setup, IT troubleshooting, and frontline support across meeting spaces, with responsibility for documentation and user training.

You will interact with global teams and external vendors to ensure reliable AV/IT services, asset management, and process improvements while contributing to deployment readiness and post-implementation support.

Qualifications

• Experience with AV/IT troubleshooting in fast-paced environments.
• Ability to manage frontline and escalated IT support requests.
• Familiarity with ServiceNow ticketing and incident ownership.

Responsibilities

• Set up, troubleshoot, deploy, upgrade and decommission AV systems.
• Serve as senior escalation point for complex AV issues.
• Liaise with global teams and vendors for testing and onsite fixes.

Skills

AV troubleshooting

IT support

ServiceNow

Documentation

Training delivery

Onsite engineering

Tools

ServiceNow SNOW

Asset management tools

Job description

Accenture PLC is seeking a Deskside Engineer for an all-onsite London role. You will handle AV setup, IT troubleshooting, and frontline support across meeting spaces, with responsibility for documentation and user training.

You will interact with global teams and external vendors to ensure reliable AV/IT services, asset management, and process improvements while contributing to deployment readiness and post-implementation support.