Deskside Engineer

Accenture UK; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days vacation per year

Private medical insurance

Extra charitable leave days

Job summary

Accenture in London is seeking a Deskside Engineer to provide on-site AV and IT support for events and daily operations.

You will handle AV setup, troubleshooting, asset management, and frontline IT support while coordinating with global teams and external vendors. The role emphasizes working onsite with clients and contributing to process improvements.

Qualifications

• Experience in AV/IT support in enterprise environments.
• Strong troubleshooting skills for laptops, peripherals and performance issues.
• Experience coordinating with vendors and global teams is a plus.

Responsibilities

• AV setup, troubleshooting, deployment, decommissioning, and upgrades
• Senior escalation point for complex AV issues and event space technology
• Liaison with global teams and external vendors for testing, fixes, and onsite engineering
• Maintain AV documentation, training guides, and usage reporting
• Deliver AV training sessions and act as trusted advisor to clients
• Advanced IT troubleshooting (laptops, peripherals, performance issues)
• Frontline and escalated support via walk-ups, Service Desk, and meeting rooms
• ServiceNow ticket management and incident ownership
• End-to-end asset lifecycle support (issuing, returns, loans, disposals)
• Document and improve IT/AV processes and SOPs
• Produce reports on AV usage, visitors, and query trends
• Contribute to automation, workflow, and service improvement initiatives
• Support AV/IT project work including deployments, refreshes, and upgrades
• Assist with testing, rollout readiness, and post-implementation support

Skills

AV/IT Support

ServiceNow

Laptops troubleshooting

Asset management

Tools

ServiceNow SNOW

Job description

Role title: Deskside Engineer
Location: London

Travel: 100% Onsite

Salary: Competitive salary and package (Depending on level of experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

Discover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with AV and IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference.

Key Responsibilities

AV & Event Technology

• AV setup, troubleshooting, deployment, decommissioning, and upgrades
• Senior escalation point for complex AV issues and event space technology
• Liaison with global teams and external vendors for testing, fixes, and onsite engineering
• Maintain AV documentation, training guides, and usage reporting
• Deliver AV training sessions and act as trusted advisor to clients

IT Support & LTS Operations

• Advanced IT troubleshooting (laptops, peripherals, performance issues)
• Frontline and escalated support via walk-ups, Service Desk, and meeting rooms
• ServiceNow (SNOW) ticket management and incident ownership
• Solutions Bar / in-office support when required

Asset & Inventory Management

• End-to-end asset lifecycle support (issuing, returns, loans, disposals)
• Maintain asset accuracy to meet global KPIs
• Chargebacks, consumables tracking, and inventory reporting

Process, Documentation & Improvement

• Document and improve IT/AV processes and SOPs
• Produce reports on AV usage, visitors, and query trends
• Contribute to automation, workflow, and service improvement initiatives

Project & Change Support

• Support AV/IT project work including deployments, refreshes, and upgrades
• Assist with testing, rollout readiness, and post-implementation support

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.