Deskside Engineer

Accenture; Greater London; On-site; GBP 28,000 - 52,000; Full time

Benefits offered by this job

25 days vacation per year

Private medical insurance

Charity leave days

Job summary

Accenture PLC is seeking a Deskside Engineer for an all-onsite London role. You will handle AV setup, IT troubleshooting, and frontline support across meeting spaces, with responsibility for documentation and user training.

You will interact with global teams and external vendors to ensure reliable AV/IT services, asset management, and process improvements while contributing to deployment readiness and post-implementation support.

Qualifications

• Experience with AV/IT troubleshooting in fast-paced environments.
• Ability to manage frontline and escalated IT support requests.
• Familiarity with ServiceNow ticketing and incident ownership.

Responsibilities

• Set up, troubleshoot, deploy, upgrade and decommission AV systems.
• Serve as senior escalation point for complex AV issues.
• Liaise with global teams and vendors for testing and onsite fixes.

Skills

AV troubleshooting

IT support

ServiceNow

Documentation

Training delivery

Onsite engineering

Tools

ServiceNow SNOW

Asset management tools

Job description

Job Description

Role title: Deskside Engineer

Location: London

Travel: 100% Onsite

Salary: Competitive salary and package (Depending on level of experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO.

Qualification

Discover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with AV and IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference.

Key Responsibilities

AV & Event Technology

• AV setup, troubleshooting, deployment, decommissioning, and upgrades
• Senior escalation point for complex AV issues and event space technology
• Liaison with global teams and external vendors for testing, fixes, and onsite engineering
• Maintain AV documentation, training guides, and usage reporting
• Deliver AV training sessions and act as trusted advisor to clients

IT Support & LTS Operations

• Advanced IT troubleshooting (laptops, peripherals, performance issues)
• Frontline and escalated support via walk-ups, Service Desk, and meeting rooms
• ServiceNow (SNOW) ticket management and incident ownership
• Solutions Bar / in-office support when required

Asset & Inventory Management

• End-to-end asset lifecycle support (issuing, returns, loans, disposals)
• Maintain asset accuracy to meet global KPIs
• Chargebacks, consumables tracking, and inventory reporting

Process, Documentation & Improvement

• Document and improve IT/AV processes and SOPs
• Produce reports on AV usage, visitors, and query trends
• Contribute to automation, workflow, and service improvement initiatives

Project & Change Support

• Support AV/IT project work including deployments, refreshes, and upgrades
• Assist with testing, rollout readiness, and post-implementation support

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Locations

London

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .