VIP Onsite IT & AV Technician

Accenture PLC; Greater London; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

25 days vacation

Private medical insurance

Charitable leave days

Résumé du poste

Accenture in London is seeking a Smart Hands Technician to provide professional end-user IT support, manage meeting room tech, telephony and AV equipment, and install network hardware across data center environments.

You will patch in network drops, install software on devices, handle tickets, document processes, and work in a 24/7 on-call rotation with a focus on security, audit readiness and customer service.

Qualifications

• Ability to read, write, speak and understand English.
• Strong working knowledge of cable management.
• Able to interpret multi-device information spreadsheets and vendor installation specification documents.
• Strong problem-solving and decision making capabilities.
• Self-motivated and able to work with minimal supervision.
• Excellent written and verbal communication.
• Proven ability to maintain and build a strong customer focused service environment.
• Ability to create and maintain clear and detail oriented documentation of processes and procedures.
• Proficient in Visio, Microsoft Office, ServiceNow, SharePoint and Internet Technologies.
• Proven knowledge of ITIL processes including change management, service requests, problem management and incident management processes.

Responsabilités

• Professional support of end-users, including VIP users.
• Support meeting room technology, telephony and audio visual equipment.
• Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.
• Install software on physical devices, following defined procedures.
• Escorting and assisting visitors / third parties onsite.
• Handle trouble tickets, using the defined tracking and trouble management system.
• Rack and stack, or install equipment including: meeting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations.
• Power cycling of equipment.
• Handling storage & back up tapes. LTO tapes etc.
• Receive, asset tag, store and deploy equipment and tools for data center operations as necessary.
• Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call rotation basis.
• Perform asset installations in a production environment
• Perform daily walk-through of defined spaces to check for alarms and issues in equipment.
• Document discovered issues through the defined process and communicate with customer and device owners to drive resolution.
• Follow internal processes when receiving equipment for our customer Tasks involve capturing images of packages, creation of itemized inventory, documenting information in ticketing system then physically placing received hardware into secured storage.
• Comply with security policy and contribute to audit activities following a defined process.
• Provide timely and accurate asset and ticket updates in the tools, data bases, and folders as necessary and directed by Supervisor
• May assist in overseeing sub-contractors and vendors, ensuring that all work is performed according to established practices and procedures.
• Maintenance of documentation in accordance with defined process.

Connaissances

English proficiency

Cable management

Multi-device spreadsheets

Problem solving

Self-motivated

Written and verbal communication

Customer-focused service

Documentation

IT tools proficiency

ITIL processes

Formation

Associate degree or equivalent

Outils

Visio

Microsoft Office

ServiceNow

SharePoint

Description du poste

Accenture in London is seeking a Smart Hands Technician to provide professional end-user IT support, manage meeting room tech, telephony and AV equipment, and install network hardware across data center environments.

You will patch in network drops, install software on devices, handle tickets, document processes, and work in a 24/7 on-call rotation with a focus on security, audit readiness and customer service.