Onsite IT & Smart Hands Technician – London

Accenture; Greater London; On-site; GBP 34,000 - 60,000; Full time

Benefits offered by this job

25 days vacation per year

Private medical insurance

Charitable leave

Job summary

Accenture is seeking a Smart Hands Technician to support end-users onsite in London, working with meeting rooms, telephony and AV systems. You will install network equipment, patch infrastructure, and assist with server/storage hardware in data centers.

The role requires strong communication, documentation, and knowledge of ITIL processes. On-site work with occasional travel and on-call duties are expected.

Qualifications

• Excellent spoken and written English; able to read complex documentation.
• Strong cable management and structured cabling knowledge.
• Able to interpret multi-device information and installation specifications.

Responsibilities

• Provide professional end-user IT support onsite, including VIP users.
• Support meeting room technology, telephony and AV equipment.
• Install network equipment and patch infrastructure in data closets.
• Escalate and respond to tickets on a 24/7 on-call rotation.
• Document issues and update ticketing systems with clear, actionable information.

Skills

English proficiency

Cable management

Documentation

Vendor installation specs

Troubleshooting

Communication

ITIL processes

Visio

Microsoft Office

ServiceNow

SharePoint

Internet Technologies

Education

Associate's degree or equivalent

A+ Certification or CDCP

Tools

Visio

Microsoft Office

ServiceNow

SharePoint

Job description

Accenture is seeking a Smart Hands Technician to support end-users onsite in London, working with meeting rooms, telephony and AV systems. You will install network equipment, patch infrastructure, and assist with server/storage hardware in data centers.

The role requires strong communication, documentation, and knowledge of ITIL processes. On-site work with occasional travel and on-call duties are expected.