Senior On-Train Conductor & Customer Service Lead

Grand Central Railway Company; Bradford; Remote; GBP 27,000 - 33,000; Full time

Job summary

Grand Central Railway in Bradford is seeking a Senior Conductor to lead the on-train team, oversee customer service delivery and revenue duties while ensuring safety and punctual operations. You will apply industry-and-company standards to make operational decisions that balance service quality with cost control.

The role requires strong customer focus, excellent non-technical skills, and the ability to work under pressure.

Qualifications

• Thorough knowledge of train guard rules and company policies for safe operations.
• Excellent non-technical skills and good decision making under pressure.
• Meets industry medical requirements for train workers.
• Team-oriented and customer-focused with on-train revenue awareness.

Responsibilities

• Lead on-train team and supervise customer service delivery and revenue duties.
• Make operational and customer service decisions in line with standards.
• Maintain personal safety and keep a tidy working environment.
• Process on-train revenue collection and seat reservations.
• Follow fault reporting procedures for on-train faults.

Skills

Operational rules

Customer service

Decision making

Safety compliance

Teamwork

Job description

Grand Central Railway in Bradford is seeking a Senior Conductor to lead the on-train team, oversee customer service delivery and revenue duties while ensuring safety and punctual operations. You will apply industry-and-company standards to make operational decisions that balance service quality with cost control.

The role requires strong customer focus, excellent non-technical skills, and the ability to work under pressure.