Senior Conductor-Talent Pool

Grand Central Railway Company; Bradford; A distancia; GBP 27.000 - 33.000; Jornada completa

Descripción de la vacante

Grand Central Railway in Bradford is seeking a Senior Conductor to lead the on-train team, oversee customer service delivery and revenue duties while ensuring safety and punctual operations. You will apply industry-and-company standards to make operational decisions that balance service quality with cost control.

The role requires strong customer focus, excellent non-technical skills, and the ability to work under pressure.

Formación

• Thorough knowledge of train guard rules and company policies for safe operations.
• Excellent non-technical skills and good decision making under pressure.
• Meets industry medical requirements for train workers.
• Team-oriented and customer-focused with on-train revenue awareness.

Responsabilidades

• Lead on-train team and supervise customer service delivery and revenue duties.
• Make operational and customer service decisions in line with standards.
• Maintain personal safety and keep a tidy working environment.
• Process on-train revenue collection and seat reservations.
• Follow fault reporting procedures for on-train faults.

Conocimientos

Operational rules

Customer service

Decision making

Safety compliance

Teamwork

Descripción del empleo

## Senior Conductor-Talent PoolApply: Bradford Interchange Station: Full time: Posted 5 Days Ago: End Date: October 20, 2026 (7 days left to apply): JR033071Role Details Job Title Senior Conductor Department Operations Location Bradford Reporting line Operations Delivery Manager Safety Critical Post Yes On Call Required NoPurpose of the Role Undertake Train Guard responsibilities in line with industry and company standards, rules and policies in a safe, punctual and economical manner. Lead the on-train team and manage on-train customer service delivery and revenue duties. Promote the Grand Central Railway image of customer service at all times whilst on stations, on trains, or at any other time when your duties are customer facing. To make operational and customer service decisions in line with industry and company standards, rules and policies, in a safe, punctual and economical manner. Principal Accountabilities Ensure your personal safety and that of others at all times. Maintain a safe and tidy working environment Comply with all relevant rules, procedures and policies. Undergo competence/proficiency assessments as required by company procedures and the Safety Management System (SMS) Maintain currency of route or train knowledge and notify line manager immediately of any route or train knowledge shortfalls Identify, locate and where necessary rectify or suitably tend to on-train faults. Follow the correct fault reporting procedures Manage on-train requirements such as seat reservations, ensuring appropriate train presentation, timely and appropriate on-train customer announcements Ensure having received and understood any notices, bulletins or other information relating to job and where required confirm receipt these in the prescribed manner. Maintain currency of all personal publications and equipment Communicate effectively with and assist staff and customers in the interests of safety and customer service Wear uniform and safety clothing provided Key Contacts Internal Main contacts include: Depot manager, Rosters, Service Delivery Managers, Train Drivers, Customer Service Assistants, Fleet and revenue teams, all departments across GC and Arriva. External Main contacts include: Customers, onboard security, control, station staff, transport police Person Specification Abilities, Skills & Knowledge Essential Thorough knowledge of operational rules, regulations, instructions relating to train guards, including company policies and standards for safe train operations Excellent non-technical skills Good decision maker, able to work well under pressure Meets industry medical requirements for train worker Team-orientated and customer focussed Trained in operation of on-train revenue collection equipment and