Senior On-Site Technical Support Engineer

Emplyfy; Ambergate; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' annual leave

Job summary

The Client, a globally operating high-tech MSP, seeks an experienced Technical Support Engineer to deliver reliable technical support and hands-on work at customer locations.

You will own and resolve technical queries, travel to sites for faults and fixes, manage service tickets, and maintain clear records while meeting SLAs. Strong cybersecurity, Microsoft 365, and network skills are required.

Qualifications

• Minimum of 5 years' relevant IT experience.
• Must have Cyber Essentials and GDPR security standards with hands-on implementation.
• Microsoft 365 including Email, SharePoint, Teams and OneDrive (mandatory).
• Azure administration and implementation.
• Windows Server 2016, 2019 and 2022 with Group Policy and security settings.
• Windows 10 and 11, Mac systems.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology supports business needs.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Troubleshooting

Customer service

Communication skills

Teamwork

Problem solving

Tools

Microsoft 365

Intune

RMM

DNS

DHCP

TCP/IP

VLANs

Firewalls

Azure

Job description

The Client, a globally operating high-tech MSP, seeks an experienced Technical Support Engineer to deliver reliable technical support and hands-on work at customer locations.

You will own and resolve technical queries, travel to sites for faults and fixes, manage service tickets, and maintain clear records while meeting SLAs. Strong cybersecurity, Microsoft 365, and network skills are required.