Senior MSP IT Systems Engineer (On-Site & Remote)

Emplyfy; St Albans; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Our client, a leading Managed Service Provider, is seeking an experienced IT Systems Engineer to join their technical team. You will provide first-line support, visit client sites, log incidents, and maintain service records across multiple environments.

The role demands strong Microsoft 365, Azure, Windows Server, and networking skills, with a commitment to high-quality customer service and problem solving.

Qualifications

• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Azure deployment and administration experience.
• Windows Server administration (2016, 2019, 2022).
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Experience with Intune and RMM platforms for remote management.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Microsoft 365 knowledge

Azure deployment

Windows Server administration

Networking fundamentals

On-site & remote support

Tools

Intune

RMM

Job description

Our client, a leading Managed Service Provider, is seeking an experienced IT Systems Engineer to join their technical team. You will provide first-line support, visit client sites, log incidents, and maintain service records across multiple environments.

The role demands strong Microsoft 365, Azure, Windows Server, and networking skills, with a commitment to high-quality customer service and problem solving.