Senior Officer (Business Development) - GLA14660

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A public sector organization is seeking a Senior Officer for the Complaints, FOI and Investigation Team. The role involves managing complaints and freedom of information requests, requiring excellent communication and analytical skills. Candidates must be organized and educated to SQA Higher Grade level. This temporary position is available until 31 March 2027. Interested applicants currently employed by Glasgow City Council or its associated organizations can apply. Interviews are planned for January 2026.

Qualifications

• Relevant knowledge and experience of dealing with complaints.
• Ability to provide resolutions to sensitive information requests.
• Professional and empathetic manner in communication.

Responsibilities

• Investigate and prepare responses to complaints.
• Handle subject access requests and Data Protection enquiries.
• Manage FOI requests in a timely manner.

Skills

Organisational skills

Meticulous attention to detail

Excellent written communication skills

Excellent verbal communication skills

Analytical skills

Education

SQA Higher Grade level education

Job description

Job Description

Role – Senior Officer (Complaints, FOI and Investigation Team)
Location – GCHSCP, Commonwealth House, 32 Albion Street, G1 1LH
Contract Status – Temporary, up to 31 March 2027

The Complaints, Freedom of Information and Investigations Team (CFIT) within Glasgow City Health & Social Care Partnership, Business Development handle complaints administration and responses, Freedom of Information (FOI) responses and duties under the Data Protection Act 2018, including providing guidance to the wider business in relation to Data Protection matters.

The Senior Officer role has a wide remit including investigating and preparing responses to complaints; subject access requests and Data Protection enquiries; and FOI requests. Candidates should have relevant knowledge and experience of dealing with complaints and related information requests. Candidates are required to be organised, meticulous and have excellent communications skills both written and verbal. Candidates must have excellent analytical skills and be able to identify issues and provide resolutions to often contentious or sensitive information requests in a professional and empathetic manner.

The post holder will be expected to maintain high standards of service and confidentiality and have the ability to work to tight timescales while managing competing demands.

Candidates should be educated to at least SQA Higher Grade level. Please refer to the Person Specification for full details of the required qualifications, skills, knowledge and competencies that are required for the above role.

These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Only existing employees of Glasgow City Council or one of its Arms Length External Organisations can apply for this vacancy.

Interviews will take place week commencing 12 January 2026 with provisional dates noted for 15 and 16 January 2026.
If you would like to find out more about the role before applying, you can contact: Clare McWilliams, Principal Officer, by email: [e-mail]

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

Application Packs

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If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

Working for Us\Job Evaluation