Senior Office Technology Specialist Audio Visual

Picture More Ltd; City Of London; On-site; GBP 70,000; Full time

Job summary

A leading professional services firm in London seeks a Senior Office Technology Specialist. This role is crucial for providing senior IT support, managing AV systems, and leading IT projects. The ideal candidate should have extensive experience in 2nd line support, excellent communication skills, and a calm approach to problem-solving in busy environments. The firm offers a collaborative workspace with opportunities for professional development and involvement in key IT initiatives.

Benefits

Budget for training and certifications

Collaborative working environment

Opportunity to further develop expertise in office technology and AV

Qualifications

• Proven experience in a senior 2nd line desk-side or end-user IT support role.
• Strong experience supporting users face-to-face in an office environment.
• Calm, pragmatic approach to problem solving in live environments.

Responsibilities

• Act as the senior presence on the Tech Bar providing front-of-house IT support.
• Serve as an escalation point for junior members of the team.
• Provide hands-on AV and meeting rooms support.
• Lead and deliver IT projects including Windows 11 rollout.

Skills

2nd line desktop or end-user IT support experience

AV systems support

Windows and endpoint support background

Excellent communication skills

Problem-solving in live environments

Experience in a law firm or professional services environment

Job description

Overview

SeniorOfficeTechnologySpecialist(AudioVisual)

London|Full-time|Office-based|£70,000

WeareworkingwithaleadingprofessionalservicesfirminLondontorecruitaSeniorOfficeTechnologySpecialisttoactastheseniorpresenceonthefirm’sTechBarandtheprimaryAVsupportspecialistfortheoffice.

Thisisahighlyvisible,client facingrole,suitedtoanexperiencedsenior2ndlineITprofessionalwhoisconfidentsupportingpartnersandseniorstakeholdersinaliveofficeenvironment.

The role

TheSeniorOfficeTechnologySpecialistwillsitatthefrontofofficetechnologysupport,actingasthego-toescalationpointforcomplexissuesandensuringaconsistentlyhighstandardofserviceacrossthefirm.

The rolecombines:

• Senior2ndlinedesksideandwalk-upITsupport
• OwnershipoftheTechBarfunction
• Hands-onAVandmeetingroomsupport
• DeliveryofkeyITprojects

Youwillbetrustedtoengagedirectlywithpartners,resolveissuesquicklyandprofessionally,andkeepdisruptiontoaminimum.

Key responsibilities

• ActastheseniorpresenceontheTechBar,providingfront-of-houseITsupport.
• Serveasescalationpointforjuniormembersoftheteam.
• Providehands-onAVandmeetingroomsupportforclientandinternalmeetings.
• Supportandtroubleshootendpointhardware,operatingsystems,andapplications.

LeadanddeliverITprojectsincluding:

• Windows11rollout
• Laptoprefreshprogramme s
• iPhonerollouts
• Workcloselywithstakeholdersacrossthebusiness,includingpartnersandseniorstaff.
• Maintainaccuratedocumentationandfollowagreedprocessesandstandards.

Skills and experience required

• Provenexperienceinasenior2ndlinedesksideorend-userITsupportrole
• Strongexperiencesupportingusersfacetofaceinanofficeenvironment.
• ConfidentsupportingAVsystemsandlivemeetingroomtechnology
• StrongWindowsandendpointsupportbackground
• Excellentcommunicationskills,withtheabilitytoengageprofessionallywithseniorstakeholders.
• Calm,pragmaticapproachtoproblem-solvinginliveenvironments.
• Experiencewithinalawfirmorprofessionalservicesenvironmentishighlydesirable.

What the firm offers

• Atrusted,visiblerolewithgenuineautonomy
• AmixofseniorBAUsupportandprojectownership
• Budgetfortraining,certifications,andrequiredequipment.
• Aprofessional,collaborativeworkingenvironment
• OpportunitytofurtherdevelopexpertiseacrossofficetechnologyandAV.

Thisrolewillsuitsomeonewhoenjoysbeinghands-on,visible,andtrusted,andwhotakesprideindeliveringhigh-qualitysupportinademandingprofessionalservicesenvironment