Senior Ocean Import Coordinator — End-to-End Freight

Confidential; Ilford; On-site; GBP 27,000 - 42,000; Full time

Job summary

Confidential is seeking an Ocean Import Coordinator to manage shipments from booking to delivery, acting as the customer's trusted contact and ensuring smooth, professional operations.

You will coordinate FCL and LCL imports, organise customs clearance and haulage, and work with internal teams and carriers to provide timely updates, accurate records, and outstanding service. Strong communication, attention to detail and the ability to work under pressure are essential.

Qualifications

• Experience within logistics or freight forwarding is essential.
• Ocean freight forwarding or ocean import experience is a strong advantage.
• Solid understanding of FCL and LCL import operations.
• Familiarity with customs clearance and haulage processes.
• Strong customer service and communication skills.
• Good administrative skills with a keen eye for detail.
• A proactive, organised and adaptable approach.
• Comfortable managing a busy workload under pressure.

Responsibilities

• Coordinate ocean import container movements from booking through to delivery.
• Handle both FCL and LCL import shipments.
• Organise customs clearance, haulage and other supporting services.
• Be the first point of contact for customers, responding quickly to their queries.
• Keep customers informed with clear, accurate updates at every stage.
• Work closely with internal teams, shipping lines, hauliers and other partners.
• Flag any operational issues to colleagues or management promptly.
• Keep records accurate and up to date on internal systems.
• Deliver a consistently high standard of customer service.
• Ensure shipments stay on track and within agreed timescales.

Skills

Customer service

Communication skills

Proactive

Organised

Adaptable

Attention to detail

Work under pressure

Job description

Confidential is seeking an Ocean Import Coordinator to manage shipments from booking to delivery, acting as the customer's trusted contact and ensuring smooth, professional operations.

You will coordinate FCL and LCL imports, organise customs clearance and haulage, and work with internal teams and carriers to provide timely updates, accurate records, and outstanding service. Strong communication, attention to detail and the ability to work under pressure are essential.