Ocean Import Specialist: Growth & Bonus Eligible

Confidential; Southampton; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Paid overtime

Profit-related bonus

Incremental holiday entitlement

Career progression

Job summary

Confidential, based in Southampton, is seeking an Ocean Import Coordinator to manage shipments from origin to final delivery within our busy freight forwarding team. You will coordinate documentation, oversee carrier bookings and ensure timely, compliant import processes.

The role requires good knowledge of cargo documents, Incoterms and customs procedures, strong customer service skills and the ability to work under pressure while driving process improvements and profitability.

Qualifications

• Experience in import freight forwarding or logistics.
• Experience with CargoWise or similar freight forwarding systems.
• Good knowledge of import customs procedures and documentation.
• Understanding of Home Use, CFSP, Warehousing, Bonds, T1s and NCTS.
• Knowledge of CDS, CNS and Destin 8 would be advantageous.
• Good understanding of Bills of Lading and Incoterms.
• Strong commercial and financial awareness.
• Excellent communication and customer service skills.
• Highly organised with strong attention to detail.
• Ability to prioritise workloads and work effectively under pressure.
• Proactive, solutions-focused approach with the ability to work independently.

Responsibilities

• Coordinate import shipments from origin through to final delivery.
• Liaise with overseas offices, customers, transport providers and internal teams.
• Manage shipment documentation, Bills of Lading and customer records.
• Monitor ETAs, delivery bookings and shipment deadlines.
• Complete and check customs entries and ensure compliance with customs procedures.
• Manage uncleared/unbooked shipments and resolve operational issues.
• Raise accurate invoices and ensure correct job profitability.
• Handle customer queries and resolve issues promptly.
• Maintain accurate records and shipment information within CargoWise.
• Identify opportunities for process improvements and additional services.
• Support colleagues and assist with training when required.

Skills

Import freight forwarding experience

CargoWise experience

Customs procedures knowledge

Bills of Lading & Incoterms

Communication skills

Organised and detail-oriented

Independent working

Customer service

Tools

CargoWise

Job description

Confidential, based in Southampton, is seeking an Ocean Import Coordinator to manage shipments from origin to final delivery within our busy freight forwarding team. You will coordinate documentation, oversee carrier bookings and ensure timely, compliant import processes.

The role requires good knowledge of cargo documents, Incoterms and customs procedures, strong customer service skills and the ability to work under pressure while driving process improvements and profitability.