End-To-End Ocean Import Specialist | Customer & Compliance

White Recruitment Limited; Basildon; On-site; GBP 29,000 - 35,000; Full time

Job summary

WR Logistics is recruiting an Ocean Import Coordinator in Basildon to manage end-to-end ocean import forwarding, ensure compliance with SOPs, and maintain strong customer and supplier relationships. You will handle invoicing, costing, customs entries and deadlines while supporting senior staff and management in rate reviews and development initiatives.

The role requires prior freight forwarding and ocean import experience, with a focus on accurate operational execution and customer service

Qualifications

• Previous freight forwarding experience.
• Ocean freight experience.
• Import operations.
• Experience in international transportation and logistics industry.
• Understanding of customer needs.
• Knowledge of IT systems and processes used in the transport sector.

Responsibilities

• Execute end-to-end Ocean Import forwarding activities.
• Follow SOPs and KPIs to ensure compliance.
• Collaborate with internal and external customers.
• Complete invoicing, job costing, customs entries, and milestone updates.
• Prepare and submit internal and customer reports by deadlines.
• Resolve customer and supplier queries promptly.
• Assist senior staff and managers as required.
• Maintain strong customer relationships with customers and suppliers.
• Contribute to rate reviews with Operations Manager.
• Support cost control efforts.

Skills

Customer service

Operational efficiency

Attention to detail

Communication skills

Tools

IT systems in transport

Job description

WR Logistics is recruiting an Ocean Import Coordinator in Basildon to manage end-to-end ocean import forwarding, ensure compliance with SOPs, and maintain strong customer and supplier relationships. You will handle invoicing, costing, customs entries and deadlines while supporting senior staff and management in rate reviews and development initiatives.

The role requires prior freight forwarding and ocean import experience, with a focus on accurate operational execution and customer service