Ocean Import Coordinator

WR Logistics; Metropolitan Borough of Solihull; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

24 days holiday + BH

Pension 7.5% company contribution

Death-in-service

Perkbox Employee Assistance Programme

Perkbox Medical

Specsavers Eye Care

Cycle-to-work

Long-service awards

Annual performance awards

Free on-site parking

Modern office

Job summary

WR Logistics in Solihull is seeking an experienced Ocean Import Coordinator to join a friendly freight forwarding team. The role offers hybrid working with two days from home and a modern office environment with a strong benefits package.

You will manage ocean import shipments end-to-end, liaise with customers and partners, prepare documentation, arrange customs clearance and provide regular updates. The salary goes up to £35,000 depending on experience, with comprehensive benefits.

Qualifications

• Previous ocean import experience within freight forwarding.
• Good understanding of the end-to-end import process.
• Strong customer service and communication skills.
• Confident managing multiple shipments and deadlines.
• Organised, accurate and comfortable working independently.
• Customs knowledge would be beneficial.

Responsibilities

• Managing ocean import shipments from origin through to final delivery.
• Handling FCL and LCL consignments.
• Liaising with customers, shipping lines, overseas agents and hauliers.
• Preparing and checking import documentation.
• Arranging customs clearance and deliveries.
• Providing customers with regular shipment updates
• Producing quotations and managing costs
• Resolving delays and operational issues
• Maintaining accurate records on the freight management system

Skills

Ocean import experience

Freight forwarding knowledge

Customer service

Communication

Multitasking

Job description

Ocean Import Coordinator

Location: Solihull, Birmingham

Salary: Up to £35,000 per annum

Working pattern: Hybrid, two days working from home

Hours: Monday to Friday, 9:00am to 5:30pm. 37.5 hours per week

We are recruiting an experienced Ocean Import Coordinator to join a friendly and supportive freight forwarding team in Solihull.

This is an excellent opportunity to join a business with a strong company culture, a lovely modern office and an impressive benefits package.

Package

• Salary up to £35,000, depending on experience
• Hybrid working with two days per week from home
• 24 days' holiday plus Bank Holidays, increasing to 25 days in 2027
• Salary sacrifice pension with a 7.5% company contribution
• Death-in-service benefit
• Perkbox, including an Employee Assistance Programme
• Perkbox Medical
• Specsavers Eye Care Scheme
• Workplace Nursery Provision
• Salary sacrifice technology benefit
• Cycle-to-work scheme
• Long-service awards
• Annual performance awards
• Free on-site parking
• Modern office and a supportive company culture

Responsibilities

• Managing ocean import shipments from origin through to final delivery
• Handling FCL and LCL consignments
• Liaising with customers, shipping lines, overseas agents and hauliers
• Preparing and checking import documentation
• Arranging customs clearance and deliveries
• Providing customers with regular shipment updates
• Producing quotations and managing costs
• Resolving delays and operational issues
• Maintaining accurate records on the freight management system

Requirements

• Previous ocean import experience within freight forwarding
• Good understanding of the end-to-end import process
• Strong customer service and communication skills
• Confident managing multiple shipments and deadlines
• Organised, accurate and comfortable working independently
• Customs knowledge would be beneficial