Hybrid 3rd Line IT Engineer – Up to £45k + Profit Share

Nextech Group; Oxford; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Annual profit share

Hybrid working

Remote + on-site mix

Varied 3rd line work

Job summary

Nextech Group is seeking a 3rd Line IT Support Engineer for a UK-based MSP role in Oxfordshire. The hybrid position blends remote work with customer-site visits, delivering complex escalations and infrastructure upgrades across Microsoft 365, Windows Server, AD, and cloud services.

You'll own issues end-to-end, support networks and virtualization (VMware/Hyper-V), and mentor junior engineers while delivering projects and ensuring service excellence.

Qualifications

• Strong 3rd line / infrastructure support experience.
• Good knowledge of Microsoft 365, Windows Server and Active Directory.
• Experience with Azure / Entra ID.
• Strong networking knowledge (DNS, DHCP, VLANs, VPNs).
• Experience with VMware and/or Hyper-V.
• Experience delivering infrastructure upgrades or migrations.
• Good customer-facing and communication skills.
• Full UK driving licence and willingness to visit customer sites.

Responsibilities

• Handling complex 2nd/3rd line support issues.
• Supporting Microsoft 365, Azure/Entra ID, Windows Server and Active Directory
• Troubleshooting servers, networks and cloud environments
• Supporting firewalls, switches, VLANs and VPNs
• Working with VMware and/or Hyper-V
• Delivering infrastructure upgrades, migrations and projects
• Supporting backup, security and disaster recovery solutions
• Visiting customer sites when required
• Taking ownership of technical issues through to resolution
• Providing technical support and guidance to junior engineers

Skills

3rd line / infrastructure support

Microsoft 365

Windows Server

Active Directory

Azure / Entra ID

Networking (DNS, DHCP, VLANs, VPNs)

VMware/Hyper-V

Infrastructure upgrades/migrations

Customer-facing communication

Driving licence

Job description

Nextech Group is seeking a 3rd Line IT Support Engineer for a UK-based MSP role in Oxfordshire. The hybrid position blends remote work with customer-site visits, delivering complex escalations and infrastructure upgrades across Microsoft 365, Windows Server, AD, and cloud services.

You'll own issues end-to-end, support networks and virtualization (VMware/Hyper-V), and mentor junior engineers while delivering projects and ensuring service excellence.