Senior Merchant Success Manager — Remote UK

ShipBob, Inc.; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

ShipBob, Inc. seeks a Senior Merchant Success Manager to grow and retain enterprise and strategic merchants. You’ll align with complex middle-market customers expanding into new markets, manage strategic reviews, and drive account planning. You’ll build trusted partnerships with executives to deliver lasting results.

Trade knowledge, strong communication, and a passion for fast-paced environments are essential. This remote UK role reports to the Senior Manager of Merchant Success.

Qualifications

• 4–6 years of experience in sales and merchant services.
• Ability to manage executive-level relationships and drive strategic account growth.
• Strong written and verbal communication skills.

Responsibilities

• Collaborate with internal stakeholders to improve merchant experience.
• Drive merchant growth and retention across enterprise and strategic accounts.
• Lead business reviews and provide insights to executive sponsors.
• Manage tactical account planning and risk mitigation with merchants.
• Foster transparent, strategic relationships at all levels.

Skills

Merchant success

Sales experience

Executive relationships

Communication skills

MS Office

Tools

CRM software

MS Office

Job description

ShipBob, Inc. seeks a Senior Merchant Success Manager to grow and retain enterprise and strategic merchants. You’ll align with complex middle-market customers expanding into new markets, manage strategic reviews, and drive account planning. You’ll build trusted partnerships with executives to deliver lasting results.

Trade knowledge, strong communication, and a passion for fast-paced environments are essential. This remote UK role reports to the Senior Manager of Merchant Success.