Senior Strategic Customer Success Manager

Global-e; Greater London; Hybrid; GBP 95,000 - 130,000; Full time

Job summary

Global-e in London is seeking a Senior Strategic Accounts Customer Success Manager to own and grow our largest UK merchant relationships. You will be the primary strategic partner to enterprise brands—advising C-level executives and driving measurable revenue growth.

Join a high-performing international team in a hybrid role with 3 days in the office and 2 days remote. You’ll connect business strategy with operational excellence across a complex international ecosystem to maximize value from

Qualifications

• 4+ years in strategic account management or enterprise customer success.
• Experience managing large, global enterprise accounts in complex environments.
• B2B SaaS/e-commerce/payments or related tech experience preferred.
• Strong analytical skills and ability to present insights to executives.
• Exceptional communication and executive relationship management.

Responsibilities

• Serve as the senior strategic advisor and primary contact for top-value enterprise merchants.
• Drive revenue growth through upsell, cross-sell, and expansion initiatives.
• Deliver performance reviews, KPI insights, and data-driven recommendations.
• Collaborate with Product, Operations, Marketing, and other teams to ensure delivery.

Skills

Strategic account management

Customer success

Enterprise client leadership

Data analysis

Executive communication

Stakeholder management

Cross-functional collaboration

Time zone flexibility

Job description

Senior Strategic Customer Success Manager

• United Kingdom, London

Global-e is seeking aSenior Strategic Accounts Customer Success Managerto own and grow some of ourlargest and most strategically important UK merchant relationships. These accounts represent a significant share of our revenue and are central to our continued global expansion.

In this role, you will act as theprimary strategic partnerto top-tier enterprise brands—advising C-level executives, optimising global cross-border performance, and driving measurable revenue growth. You’ll connect business strategy with operational excellence across a complex international ecosystem, ensuring merchants realise maximum value through Global-e ’s platform, services, and expertise.

You’ll join a high-performing international team and work with some of the world’s most recognized brands. Global-e is the leading cross-border ecommerce provider, and this role gives you a front-row seat in the transformation of global direct-to-consumer commerce.

This is a hybrid position with 3 days in the office and 2 days remote.

Strategic Relationship Leadership

• Serve as thelead point of contact and trusted strategic advisor for a portfolio of Global-e ’s highest-value enterprise merchants.
• Build long-term, C-level relationships and influence strategic decision-making through data-driven insights and best practices.
• Represent the merchant voice internally to Product, Operations, Marketing, and other key teams.

Revenue Growth & Commercial Expansion

• Drive upsell,cross-sell, and expansion initiatives across your book of business with clear revenue accountability.
• Identify and execute opportunities that expand footprint, enable new markets, or unlock incremental revenue.
• Proactively spot risks or red flags and create mitigation plans.

Performance Management & Insights

• Prepare and deliver performance reviews, QBRs, and KPI analysis that translate data into actionable recommendations.
• Provide guidance on operational, marketing, and strategic levers that improve merchant performance.
• Benchmark merchant KPIs against industry trends and Global-e best practices.

Operational Excellence & Cross-Functional Collaboration

• Partner closely with internal stakeholders (Product, Operations, Engineering, Payments, Logistics) to ensure seamless execution.
• Ensure timely delivery of Global-e solutions in alignment with merchant goals and operational requirements.
• Navigate complex, multi-market environments to solve challenges and deliver enterprise-grade outcomes.

Requirements

• 4+ yearsof experience instrategic account management, customer success, or enterprise client leadership.
• Proven success managing and growinglarge, global enterprise accountsin complex environments.
• B2B experience inSaaS, e-commerce , logistics, payments, or related techindustries preferred.
• Strong analytical skills with the ability to interpret data, identify trends, and communicate insights confidently.
• Track record in managing complex stakeholder relationships and/or senior level executives
• Exceptional communication and presentation abilities, including experience engaging senior and C-level stakeholders.
• Demonstrated ability to manage multiple initiatives simultaneously and influence cross-functional teams.
• Experience driving measurable revenue expansion within an existing client base.
• Flexibility to work across time zones to support global merchant teams.

Note: Unfortunately, we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.