Strategic Merchant Growth Leader - Remote UK

ShipBob, Inc.; United Kingdom; Remote; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Medical and Wellness Benefits

Life Assurance

Income Protection

Pension Scheme

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr MSM) to deliver world-class service to enterprise and strategic merchants. You will align with complex middle-market clients expanding into new markets, driving business reviews, strategic planning, and executive-level partnerships.

You will work across internal stakeholders to improve merchant experiences, grow KPIs, and coach teams for top-tier performance. This role reports to the Senior Manager of Merchant Success.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Demonstrated ability to manage and foster a positive team culture.
• Established ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as necessary.

Skills

Sales experience

Stakeholder management

Executive relationships

Negotiation

Communication

Fast-paced mindset

Mentoring / coaching

Tools

Microsoft Office

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr MSM) to deliver world-class service to enterprise and strategic merchants. You will align with complex middle-market clients expanding into new markets, driving business reviews, strategic planning, and executive-level partnerships.

You will work across internal stakeholders to improve merchant experiences, grow KPIs, and coach teams for top-tier performance. This role reports to the Senior Manager of Merchant Success.