Senior CSM — Enterprise Growth & Renewals (Hybrid UK)

Easyship; Greater London; Hybride; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Stock options

Health coverage

Gym & wellness reimbursement

Work from anywhere 4 weeks/year

Generous vacation policy

Duvet days

Mental health days

Résumé du poste

Easyship is hiring a Customer Success Manager to own a portfolio of high-value accounts in a hybrid London role. You’ll drive onboarding, adoption, renewals and expansion, acting as a trusted advisor to Enterprise clients and aligning their goals with Easyship solutions.

A data-driven, proactive communicator will help maximize retention and revenue while collaborating with Sales, Support and Product teams. The role follows UK hours with hybrid office attendance and regional coverage.

Qualifications

• Minimum 3 years in Customer Success or equivalent with focus on retention and revenue growth.
• Customer-first mindset with proven ability to build relationships.
• Strong business acumen and ability to articulate value to customers.

Responsabilités

• Own a portfolio of high-value accounts, managing onboarding, adoption, renewals and growth.
• Act as trusted advisor to enterprise clients, aligning needs with Easyship solutions.
• Proactively engage with customers to track progress, deliver value and mitigate churn risk.
• Collaborate with Support, Operations and Product to resolve issues and ensure success.
• Identify expansion opportunities, drive upsell/renewals with Sales to grow revenue.
• Monitor Health Score, NPS, CSAT and other metrics to ensure satisfaction and retention.
• Advocate for customers within Easyship and help build external brand through case studies and referrals.

Connaissances

Customer Success

Account management

Communication

Data storytelling

Upsell & renewals

Proactive management

Description du poste

Easyship is hiring a Customer Success Manager to own a portfolio of high-value accounts in a hybrid London role. You’ll drive onboarding, adoption, renewals and expansion, acting as a trusted advisor to Enterprise clients and aligning their goals with Easyship solutions.

A data-driven, proactive communicator will help maximize retention and revenue while collaborating with Sales, Support and Product teams. The role follows UK hours with hybrid office attendance and regional coverage.