Senior MEP Technical Services Manager

JLL; Ringway; On-site; GBP 65,000 - 95,000; Full time

Job summary

JLL is seeking a Technical Services Manager to oversee high-standard MEP operations across the WPM portfolio in the Ringway area. You will manage planned and reactive Hard FM services, lead a team including contractors, ensure HSE, quality and ISO standards, and deliver performance reports.

The role requires a decade of experience in technical engineering management, NEBOSH/IOSH, strong reporting, energy management, and effective stakeholder engagement to optimise building performance and client

Qualifications

• Industry relevant qualifications.
• Computer literate in CAFM, Word, Excel, Outlook.
• Preferably equivalent to a minimum of 10 years' experience at technical engineering management level.
• National General Certificate in Occupational Safety and Health - NEBOSH or IOSH.
• Proven track record of technical problem solving.
• Ability to communicate technical subjects to non-technical customers and team members.
• Ability to produce technical reports.
• Adept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate.
• All successful candidates must be able to pass a DBS check at JLL cost.
• Adhere to appropriate authority levels for all commercial activity.
• Working within agreed protocols for Small/Extra Works providing quotes for the consideration of the client to maximize the available opportunities for additional profitable revenue.
• Ensure Purchase Orders are issued to the contracted supply chain in a timely manner so that schedule and reactive services meet all operational demands in accordance with contract service level agreement.
• Manage supply chain invoice submissions in accordance with good commercial practice ensuring payments are only made when services have been delivered to the required standards
• Build cost books and follow the CRB process

Responsibilities

• Manage the delivery of planned and reactive Hard FM services across all properties with responsibility for operational performance, safety, HR, and SLAs.
• Review site-specific policies and procedures to align with ISO 9001 and client requirements.
• Develop and implement operational best practices and initiatives.
• Ensure compliance with building regulations and statutory obligations.
• Contribute to building event planning and MEP audits.
• Foster a One Team culture among management, service partners, and stakeholders.
• Monitor performance and produce monthly reports on KPIs and SLAs.
• Manage contract performance and supplier relationships to meet commercial goals.
• Lead energy management to optimise building performance and reporting.

Skills

Technical problem solving

Communication

Change management

Commercial awareness

Leadership

Education

NEBOSH/IOSH certificate

Tools

CAFM

Word

Excel

Outlook

Job description

JLL is seeking a Technical Services Manager to oversee high-standard MEP operations across the WPM portfolio in the Ringway area. You will manage planned and reactive Hard FM services, lead a team including contractors, ensure HSE, quality and ISO standards, and deliver performance reports.

The role requires a decade of experience in technical engineering management, NEBOSH/IOSH, strong reporting, energy management, and effective stakeholder engagement to optimise building performance and client