Senior Maritime Operations Officer

Carbon60; Portsmouth; On-site; GBP 38,000; Full time

Job summary

A leading maritime operations company in Portsmouth seeks a Senior Maritime Operations Officer to provide operational support for merchant vessels and ensure maritime security. This role involves leading a team, managing critical data, and effective communication with international stakeholders. Candidates should have strong analytical skills, a Level 3 Data Technician Apprenticeship or equivalent experience, and the ability to work in a high-pressure environment. Competitive salary and excellent benefits are offered.

Benefits

Pension

Company-funded Life Assurance

Private Medical Insurance

Employee discounts

Travel Insurance

Healthcare Cash Plan

Discount Dining

Qualifications

• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and multitasking ability.

Responsibilities

• Lead a team of MOO's and act as primary contact for merchant vessels.
• Manage maritime data and handle emergencies effectively.
• Ensure accurate communication and coordination with stakeholders.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Excellent verbal communication

Understanding of data security

Multitasking ability

Education

Level 2 Maths and English

Level 3 Data Technician Apprenticeship

Job description

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Job Specification

Senior Maritime Operations Officer (SMOO)

At Carbon60, the emphasis on fostering both personal and professional development is unparalleled. From comprehensive training programmes to mentorship from industry leaders, there's a genuine commitment to helping our employees excel. Working with Carbon60 means being part of a team that celebrates innovation and encourages continuous learning.

We have initiatives in place to support you every step of the way. From employee assistance programmes to gym access on-site. We go the extra mile to ensure you feel your best at work with a manageable work-life balance.

Senior Maritime Operations Officers provide 24/7/365 operational coverage, serving as the primary contact for merchant vessels in regions like the Red Sea, Indian Ocean, and Gulf of Guinea. Your role supports maritime security and global trade through seamless communication and data management, handling critical information, maintaining real-time vessel tracking in the Voluntary Reporting Area (VRA), and responding to emergencies with strong situational awareness and decision-making. Effective communication, sensitivity, adaptability with international stakeholders, and the use of advanced maritime reporting systems, adhering to military and civilian protocols, are essential for ensuring safety and security.

Responsibilities

As a SMOO, you be responsible for leading the team of MOO's on a day-to-day basis and will act as the primary contact for merchant vessels, manage maritime data, handle emergencies, record incidents, and communicate effectively with various stakeholders.

• Maritime Data Management:
  • Collect, input, update, clean and maintain data from various sources in systems/databases.
  • Perform regular data inspections, ensuring accuracy, completeness, and proper format.
  • Collate and maintain maritime data to develop the 'White Shipping' picture.
• Communication and Coordination:
• Act as the initial contact for merchant vessels in designated transit areas.
• Handle emergency calls and liaise with vessels and maritime authorities.
• Maintain communication with customers, monitor chat and communication channels.
• Communicate effectively with external agencies and internal stakeholders, disseminating critical information and escalating issues as necessary.
• Liaise with United Kingdom Maritime Component Command (UKMCC), partner agencies, and outside authorities to ensure data and information meet requirements.
• Technical Support and Data Security
  • Ensure all equipment is correctly configured and monitor UKMTO Information Systems (IS) performance.
  • Troubleshoot issues related to data management tools or IS.
  • Report any equipment degradation to the UKMTO TL/Operations Support Manager (OSM) /Data Analyst Lead (DAL).
  • Ensure data is stored securely and access is restricted to authorised personnel.
  • Follow organisational policies on data privacy and confidentiality.
• Team Supervision:
• Lead and supervise team members, ensuring all tasks are completed accurately and on time.
• Provide guidance, training, and support to team members to improve performance while ensuring adherence to security and quality standards.
• Address and resolve all operational and personnel issues that arise during the shift.
• Allocate resources effectively to satisfy customer requirements and address any delays or challenges.
• Report any significant incidents, discrepancies, or issues to the OC TL or management Team.
• Maintain accurate records of employee attendance, shift logs, outputs and incidents.
• Follow organisational policies regarding data privacy and confidentiality.

Person Specification

Education

• Level 2 Maths and English, or equivalent.
• Level 3 Data Technician Apprenticeship or proven experience and skills at an equivalent level (evidenced though a training provider skill scan).

Abilities

• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organisational skills and multitasking ability.
• Excellent verbal and written communication skills; experience with military or civilian communication systems and protocols; cultural awareness and sensitivity in communication with foreign vessels and agencies.
• Understanding of data security and privacy protocols.
• Ability to manage multiple tasks simultaneously, prioritising urgent matters.
• Strong situational assessment skills in dynamic maritime environments; knowledge of maritime reporting procedures and systems like Automatic Information System (AIS).
• High accuracy in logging and maintaining information for effective communication and record-keeping.
• Capable of adjusting to changing scenarios and unexpected developments.
• The ability to obtain and maintain a UK National Security Vetting, Security Check (SC) status.

Working Hours

The SMOO will work in a 24/7 operations room environment, following a fixed shift schedule of 12-hour shifts from 0600-1800 with blocks of 4 or 5 shifts covering (both day and night) over a 28 day cycle. This position offers 25 days holiday but with 12 days of holiday at the individuals discretion with other holiday days pre-allocated over set periods throughout the year.

Role specifics

• Start date - ASAP
• Contract type - Permanent
• Rate - £38,000 annually
• Base Location - Portsdown Technology Park, Portsmouth

Further research information can be found:

• UKMTO (BMP MS)
• https://gog-mdat.org/home
• https://www.ukmto.org/indian-ocean/best-management-practices
• org/geography/goa-etc/

Supervision and Conditions

• The SMOO will report directly to the UKMTO OC TL.
• The role will require flexibility in work hours, including nights, weekends, and public holidays as needed.
• The SMOO must be prepared to manage emergency situations or high-stress events as they arise.

Benefits

Flexible benefits

Our Flexible Benefit packages are designed to support your health and lifestyle at affordable costs. They are available for selection once per year during the Flexible Benefits Window. There are additional benefits you can receive via salary exchange which is a method of selecting benefits via a tax-efficient scheme.

• Managing your Workplace Savings
• Understanding your Total Reward
• Travel Insurance
• Dental Insurance
• Healthcare Cash Plan
• Health Assessments
• Critical Illness Insurance (Self and Partner)
• Private Medical Insurance
• Discount Dining
• Give As You Earn (charitable giving)
• Electric Vehicle Scheme - more information on this to be available soon

Core Benefits

Core benefits are also offered from the very first day you join Carbon60. They may change during the course of your career depending on certain criteria or role grade which is detailed in the terms of your employment.

• Pension
• Company-funded Life Assurance

Lifestyle Benefits

• Calm App - Free access to the Calm app to assist meditation and sleep, reduce stress and improve focus and self-improvement.
• Support, wellbeing and inclusion.
• Employee discounts - access to a retail discount subscription offering a discounts platform. The Discount Platform is designed to help you save money every day. It offers a wide range of discounts, cashback and unbeatable savings at hundreds of high-street retailers. Offers cover food, groceries, insurance, entertainment, fashion, holidays, electricals and many more, which you can share with up to 5 of your friends and family too!

If you have any questions or would like to learn more about the above position, please do not hesitate to reach out.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.