Senior Manager, Service Sales Excellence

Vertiv; England; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vertiv seeks a Senior Manager, Operational Excellence — Service Sales to strengthen the operating discipline and execution rigor across Global Services, driving scalable Service Sales growth.

The role partners with global and regional leaders to improve visibility, governance, and customer engagement, delivering standardized processes, dashboards, and playbooks to support revenue growth and service continuity.

Qualifications

• Bachelor’s degree in business, engineering, operations, technology, or related field; MBA preferred.
• 7+ years in operational excellence, commercial ops, service operations, or related fields.
• Experience in medium-to-large industrial/tech/services orgs with global matrixed structures.
• Strong understanding of Service Sales processes: pipeline, forecasting, renewals, contract attach, etc.
• Proven ability to lead cross-functional initiatives and influence stakeholders.
• Strong analytical skills to translate data into actionable insights.
• MS Office proficiency; CRM/ERP/BI/tools experience preferred.
• Strong project management and executive communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Strengthen the Service Sales operating model, ownership, and alignment to growth priorities.
• Advance adoption of VCROE-aligned processes, tools, and routines for consistency and governance across regions.
• Provide structured analysis to improve Service Sales performance and commercial productivity.
• Lead governance cadences for pipeline, forecast quality, renewals, and quotes.
• Operationalize governance to monitor plans and adjust strategy based on results.
• Drive continuous improvement to simplify processes and improve progression.
• Develop and maintain standard Service Sales frameworks, playbooks, and templates.
• Define KPIs, dashboards, and reports for leadership reviews and governance meetings.
• Support deployment of tools, reporting standards, and enablement across regions.
• Improve visibility of key metrics like pipeline quality, forecast discipline, and renewal readiness.
• Translate operating model requirements into training materials and coach manuals.
• Lead cross-regional sessions to share best practices and accelerate adoption.
• Track milestones, risks, and action items across regions and initiatives.
• Promote Lean thinking and a culture of continuous improvement within Service Sales.
• Lead change management activities for new processes and tools.
• Engage senior stakeholders to secure sponsorship and sustain momentum.
• Perform other duties as requested by Senior Director, Global Service Operations.

Skills

Cross-functional leadership

Analytical skills

Project management

Communication

Change management

Problem solving

Travel willingness

Education

Bachelor’s degree in business, engineering, operations, technology, or related field

MBA or advanced degree

Tools

CRM tools

ERP systems

Business Intelligence tools

Excel

PowerPoint

Word

Job description

Vertiv seeks a Senior Manager, Operational Excellence — Service Sales to strengthen the operating discipline and execution rigor across Global Services, driving scalable Service Sales growth.

The role partners with global and regional leaders to improve visibility, governance, and customer engagement, delivering standardized processes, dashboards, and playbooks to support revenue growth and service continuity.