Service Operations Leader — Team Growth & Process Excellence

Envirogen; Somercotes CP; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Private healthcare

Purchase extra annual leave

Job summary

Envirogen is seeking an experienced Service Administration Manager to lead the UK Service Office, driving operational excellence and exceptional customer service. You will manage a small team across scheduling, invoicing, contracts and compliance, while delivering strong commercial performance.

The role focuses on developing people, improving processes and delivering outstanding results in a fast-paced service environment with close collaboration across field engineers, customers and suppliers.

Qualifications

• Experience in Service Administration, Service Operations or Service Coordination.
• Proven supervisory or management experience.
• Strong leadership and people management skills.
• Excellent organisational, planning and problem-solving abilities.
• Experience using ERP/CRM systems and Microsoft Office.
• Strong understanding of operational reporting, KPIs and performance management.
• Knowledge of invoicing, forecasting and cost control.
• Excellent communication and stakeholder management skills.
• Understanding of Health & Safety and compliance requirements.

Responsibilities

• Lead, coach and develop the Service Office team to achieve high levels of performance and engagement.
• Manage the day-to-day service administration function including scheduling, sales order processing, contract administration, invoicing and service documentation.
• Ensure service activities are planned and coordinated effectively to meet customer expectations and contractual service level agreements.
• Act as the primary escalation point for service administration and coordination issues.
• Work closely with field engineers, customers, suppliers and contractors to ensure seamless service delivery.
• Drive continuous improvement initiatives to enhance efficiency, quality and customer satisfaction.
• Produce, analyse and present department KPIs, performance reports and operational data.
• Ensure compliance with company policies, contractual requirements and relevant regulations.
• Support recruitment, workforce planning, training and succession planning activities.
• Maintain accurate service records, contracts and compliance documentation.
• Support system improvements, upgrades and process enhancements.

Skills

Service Administration

Supervisory experience

Leadership

Organisation

ERP/CRM systems

KPIs & reporting

Invoicing & forecasting

Stakeholder management

Health & safety

Compliance

Protean

Microsoft Office

Tools

Protean

Microsoft Office

Job description

Envirogen is seeking an experienced Service Administration Manager to lead the UK Service Office, driving operational excellence and exceptional customer service. You will manage a small team across scheduling, invoicing, contracts and compliance, while delivering strong commercial performance.

The role focuses on developing people, improving processes and delivering outstanding results in a fast-paced service environment with close collaboration across field engineers, customers and suppliers.