Senior Manager, Customer Success Engineering — Driving Outcomes

Veeam; Greater London; On-site; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Paid parental leave

Unlimited PTO

Medical, dental, vision coverage

401(k) retirement plan with matching

Mental health support

Professional training and education

Tax-advantaged spending accounts

Job summary

Veeam in London is seeking a Senior Manager, Customer Success Engineering to lead a team delivering measurable outcomes across the Veeam Data Platform. You balance strategic planning with hands-on execution, coaching team members and aligning with Sales, Renewals, Product, and Support.

You will establish onboarding, adoption, and success planning frameworks, drive resilience and renewal risk mitigation, and engage executives to ensure customer value and retention.

Qualifications

• Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, or related fields.
• Three or more years of people leadership experience managing technical professionals or teams.
• Experience building and scaling customer success practices, onboarding, adoption, and renewal readiness.

Responsibilities

• Lead and coach a team of Customer Success Engineers to deliver measurable customer outcomes.
• Set performance standards, onboarding and adoption processes, and renewal risk mitigation.
• Partner with Sales, Renewals, Product, Support, and Professional Services to align activities with revenue goals.
• Drive scalable technical capability across Veeam Data Platform, DR, cloud, virtualization, and automation.
• Act as escalation point and trusted advisor for strategic enterprise customers.

Skills

Technical leadership

Customer engagement

Data platform knowledge

Resilience & DR knowledge

Cross-functional collaboration

People management

Executive communication

Job description

Veeam in London is seeking a Senior Manager, Customer Success Engineering to lead a team delivering measurable outcomes across the Veeam Data Platform. You balance strategic planning with hands-on execution, coaching team members and aligning with Sales, Renewals, Product, and Support.

You will establish onboarding, adoption, and success planning frameworks, drive resilience and renewal risk mitigation, and engage executives to ensure customer value and retention.