Senior Technical Customer Success Leader - Remote

ServiceNow; Greater London; Remote; GBP 90,000 - 150,000; Full time

Job summary

Veza, a security identity company now part of ServiceNow, seeks a Senior Technical Customer Success Manager to own a portfolio of strategic enterprise customers in EMEA. You will lead executive engagements, align platform use to security goals, drive adoption, renewals, and expansion, and orchestrate cross-functional resources to deliver measurable business value.

This leadership-caliber individual contributor role emphasizes extreme ownership, multi-quarter planning, and risk mitigation, with a

Qualifications

• 8+ years managing complex enterprise customers in IAM.
• Experience in Identity Governance & Administration preferred.
• Strong executive-level communication and business acumen.

Responsibilities

• Own health and commercial posture of assigned customers.
• Deliver executive business reviews with measurable outcomes.
• Drive renewal and expansion through customer value.
• Coordinate cross-functional teams to ensure success.

Skills

Executive communication

Customer success

Account management

Renewals management

IAM

IGA

Cybersecurity

Cross-functional leadership

Job description

Veza, a security identity company now part of ServiceNow, seeks a Senior Technical Customer Success Manager to own a portfolio of strategic enterprise customers in EMEA. You will lead executive engagements, align platform use to security goals, drive adoption, renewals, and expansion, and orchestrate cross-functional resources to deliver measurable business value.

This leadership-caliber individual contributor role emphasizes extreme ownership, multi-quarter planning, and risk mitigation, with a