EMEA Customer Success Lead: Security & Compliance

WeHireYou; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Equity

Remote work stipend

Pension matching

25 days annual leave

Office in London

Job summary

Vanta is seeking a Customer Success Manager for the EMEA Commercial segment, based in London. You will guide customers through security and compliance journeys using Vanta's platform, focusing on retention, renewal and healthy book-of-business dynamics.

You will be the voice of the customer, deliver product expertise, and partner with sales to unlock renewals and expansions while maintaining strong executive relationships.

Qualifications

• 4+ years in Customer Success at a SaaS company.
• Experience engaging with C-level executives to build trusted relationships.
• Proven ability to drive renewals, expansions and health of the book of business.
• Strong written and verbal communication with a customer-centric approach.

Responsibilities

• Lead post-sales activities including onboarding, implementation, renewal and upsell opportunities.
• Manage a book of ~50 customers ranging 401 to 2000 employees.
• Collaborate with Account Managers to drive renewals and expansions.
• Advocate for the customer, ensuring platform adoption and success outcomes.
• Provide technical guidance on security/compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA).
• Develop trusted advisor relationships with key stakeholders and sponsors.

Skills

Customer Success

SaaS experience

Executive relationship management

Retention & renewal focus

Book of business management

Cross-functional collaboration

Product knowledge

Problem solving

Strategic advisory

AI-assisted workflows

Job description

Vanta is seeking a Customer Success Manager for the EMEA Commercial segment, based in London. You will guide customers through security and compliance journeys using Vanta's platform, focusing on retention, renewal and healthy book-of-business dynamics.

You will be the voice of the customer, deliver product expertise, and partner with sales to unlock renewals and expansions while maintaining strong executive relationships.