Senior Manager, AI-Driven Customer Engineering UKI

Webhosting; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Cloudflare seeks a Senior Manager, Customer Engineering UKI to lead a quota-bearing team across the customer journey from discovery to adoption and expansion. The role focuses on coaching high-performing engineers, aligning with sales and product teams, and driving measurable business outcomes.

The position emphasizes AI-assisted workflows, cross-functional leadership, and a strong architectural mindset to guide strategic customer engagements and coaching. Travel up to 25-50% may be required.

Qualifications

• 5+ years leading quota carrying customer-facing technical teams.
• Strong architectural and advisory skills.
• Experience in SaaS/cloud environments preferred.

Responsibilities

• Lead and coach a high-performing Customer Engineering team.
• Forecast pipeline and drive achievement of new business, expansion, and retention targets.
• Collaborate with Sales, Product, and Engineering to improve customer outcomes and adoption.

Skills

Team leadership

Customer-facing

SaaS

Cloud tech

Job description

Cloudflare seeks a Senior Manager, Customer Engineering UKI to lead a quota-bearing team across the customer journey from discovery to adoption and expansion. The role focuses on coaching high-performing engineers, aligning with sales and product teams, and driving measurable business outcomes.

The position emphasizes AI-assisted workflows, cross-functional leadership, and a strong architectural mindset to guide strategic customer engagements and coaching. Travel up to 25-50% may be required.