Senior Manager Major Complex Loss

Davies; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Leadership training programme

Funding for professional qualifications

Flexible working

25 days holiday

Job summary

A leading claims management firm seeks a Senior Manager for High Net Worth Claims in London. The role involves managing complex claims, leading investigations, and advising clients with professionalism. Candidates should have proven experience as a Loss Adjuster, excellent communication skills, and the ability to commute into London within 2 hours. This position offers various benefits including professional development funding, a comprehensive pension plan, and a range of wellbeing initiatives. Flexible working arrangements are also available.

Qualifications

• Proven experience as a Loss Adjuster, particularly with high-value claims.
• Ability to commute into London within 2 hours when required.
• Calm and adaptable approach, balancing empathy with commercial awareness.

Responsibilities

• Manage high net worth and major loss claims with intricate detail.
• Lead investigations and deliver fair, timely outcomes.
• Act as a trusted advisor to clients and insurers.

Skills

Loss Adjuster experience

Strong technical capability

Excellent communication

Ability to handle challenging scenarios

Job description

Senior Manager – High Net Worth Claims

Location: London (must be able to commute within 2 hours)

Step into a role where no two days look the same—and where your expertise truly matters. We’re searching for an accomplished Loss Adjuster ready to take the lead on some of the most complex, high‑value, and technically challenging claims in the industry. From high net worth portfolios to major losses and specialist cases such as subsidence and escape of oil, you’ll be the steady hand guiding clients through moments that really count. This is your chance to join a high‑performing team that values sharp thinking, calm under pressure, and a genuine commitment to doing the right thing. If you thrive on complexity, enjoy building trusted relationships, and want to make a meaningful impact, you’ll feel right at home here.

What will your day look like:

• Managing a diverse caseload of high net worth and major loss claims, often involving intricate technical detail
• Leading investigations, assessing damage, and coordinating with experts to deliver fair, timely outcomes
• Acting as a trusted advisor to clients, brokers, and insurers—bringing clarity, confidence, and professionalism
• Navigating specialist claims such as subsidence, escape of oil, and other complex property issues
• Contributing to continuous improvement across the team, sharing knowledge and elevating best practice

Knowledge and Abilities:

• Proven experience as a Loss Adjuster, with exposure to high-value and complex claims
• Strong technical capability and the confidence to handle challenging scenarios
• A calm, adaptable approach—able to balance empathy with commercial awareness
• Excellent communication skills and the ability to build rapport quickly
• The ability to commute into London within 2 hours when required

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan